Jon Delmonico Email & Phone Number

Houston, Texas, US

Chicago, Illinois, US

Trained and led a team of educators responsible for delivering oneSOURCE services. Worked with the team to improve the client experience through product support and handled customer complaints and requests. Led implementation and onboarding services to new clients. Maintained ongoing relationships by suggesting enhancements to their subscriptions and.

Chicago, Illinois, US

Onboarding Manager with a proven track record at oneSOURCE, demonstrating a dedicated commitment to enhancing client experiences. Specialized in facilitating successful end-user training sessions and initiating outreach to new customers for seamless onboarding. Pioneered the role as the company's first Onboarding Manager, establishing efficient workflows.

Raleigh, NC, US

Ensured thorough and consistent onboarding and training of all new Magnus Health clients by understanding the client’s demands. Worked closely with Client Success, IT, Sales, and Client Relations to ensure tickets opened related to onboarding were researched and corrected to avoid future issues. Updated procedures as required as it pertained to new.

Raleigh, NC, US

Owned the success of Magnus Health’s most strategic customers throughout the life cycle, including customer onboarding, implementation success, retention, and renewal. Drove seamless onboarding processes and worked cross-functionally with the support and services team to proactively manage each customer’s successful deployment. Identified and developed new.

Raleigh, NC, US

Oversaw account maintenance and ensured efficient utilization by clients of the Magnus SMR within an assigned territory. Conducted product training sessions for existing clients, contributing to enhanced product understanding and user proficiency. Formulated and executed Customer Care Plans, identifying clients at risk of loss and ensuring instances of.

Durham, North Carolina, US

Provided high-level administrative support to a portfolio of over 450 accounts in the quick-serve restaurant industry and offered solutions to maximize energy savings. Evaluated current business processes to maintain a higher quality of product delivery to the client. Collaborated with management and the executive team to find customer solutions and.

Raleigh, North Carolina, US

Operated the Customer Service Department on a daily basis and led productivity in the team. Proactively analyzed key metrics for calls to evaluate Customer Service Representatives’ performance. Delivered a 98% client satisfaction rate as a team, due to clear expectations. Integrated procedural improvements for higher responsiveness and efficiency for.

Raleigh, North Carolina, US

Managed Highwood’s largest account, the Government Service Administration (GSA). Analyzed lease contracts thoroughly for the GSA and provided analysis to Property Managers for annual budgeting. Identified trends within monthly work order reports for colleagues to address potential issues arising proactively.

Boston, MA, US

Evaluated data collected by the Help Desk team to bring insights to the Customer Service Department, improving the level of service and maintaining business relationships with clients. Consistently led and supervised the Help Desk team to strive for leadership in service metrics within the firm. Initiated efforts to reduce Xtrac work orders from a 28-day.

Boston, MA, US

Monitored department workflow and operating practices to ensure compliance with department standards and business requirements. Allocated staff appropriately to maintain proper staffing coverage. Calmed volatile customer situations involving high dollar amounts and mutual fund trades calmly and courteously.

Boston, MA, US

Solely managed the client-facing functions of the IBM pension and medical benefits funds, including over 100 individual participant accounts. Competently explained pension and medical benefits available, based on certain criteria including marital status, contract, and employment service. Maintained a high level of client satisfaction, as documented by.

Mass Communications, Communication, Journalism, And Related Programs

Education record