Responsibility to grow both membership and revenue by building long-term relationships of trust with law firms throughout New Zealand. Key services include Legal Form templates cloud-based software, CPD cloud-based software, CPD courses, and selling the benefits of membership to each targeted law firm.

Contract to research, design and build a Referring Partners program, targeting top tier law firms and accountancy firms to add value to their High Net Worth (HNW) clients by assuming responsibility for the management and trusteeship of HNW family trusts. Designed and facilitated “Trusted Advisor” coaching for Client Managers across New Zealand, including personality profiling, the selling process, sales pipeline management, and the theory and practice of pitching/presenting for business.

Co-owner of a start-up website business that involved the development and implementation of a business plan and sales pipeline strategy to secure a diverse range of business clients, including selected government departments, private sector corporates, advertising agencies, and numerous SMEs in baby product, ECE, health, and nutrition sectors. Through the global financial crisis I took on operational responsibilities, including sales management, website content management, risk management, systems (CRM) management, SEO work, preparation of financial accounts, and financial review. The website achieved over 150,000 parents online per month when sold in May 2011.Significant experience gained in analyzing different business models, adapting to different economic environments, building resilience, expanding advertising streams to increase revenue and mitigate risk, and customizing proposals to suit different client business drivers.

Bought a small firm of four staff performing house repairs, transforming into a repair/renovation/reinstatement team of 28 with multi-million dollar turnover. Responsibilities included business strategy (shifting focus to a one-stop-shop solution for business clients; building long-term B2B relationships, including insurance companies, Housing NZ, commercial building owners, and Group Home building companies), business development and key account management. Won “Fix It Franchise of the Year” in 2003 and 2004.

Responsible for Business Development of outsource communications management solutions --- i.e. consultancy services (project management, business analysis, programming & testing) and data/document processing (billing, accounts payable, direct marketing, document imaging, electronic document management, and print/email management). Our large enterprise clients included major banks, telcos, power companies, insurance companies, retail corporate, councils, and universities.Additional responsibilities included leadership of client-focussed project teams, mentoring of new BDMs, coaching of new Customer (Service) Managers, regular liaison with production managers, and tutoring of direct marketing “mailhouse” workshops.