Ian Mcclain Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Contracted consultant working with Fiserv, a financial service technology provider. Authored and edited various technical documentations, training guides, presentations, policies, procedures, playbooks, and process/workflow documents. Conferring with executive leadership team as well as SMEs, to identify process gaps and opportunities, creating standardized materials to help streamline and improve overall processes. Researched and adapted the corporation’s goal of creating uniformed processes that support collaboration and open communication into the creation of all projects, communications, documentations, and training. Redesigned and organized multiple SharePoint sites, creating data repositories and processes for users to reduce waste & redundancy, maintain current accurate documentations, and work collaboratively. Collaborated with executive corporate branding to adapt their standards for various communications and documentations, trained associates on those branding standards. Served as a content manager for the main corporate SharePoint site, contributed various articles to that site that were published and distributed enterprise wide.

Greater Seattle Area

Served as the communication lead, created projects and campaigns to educate potential customers and on the RIM brand, and monitor RIM program requirements Enterprise wide for established end-users. Created various forms of communications (social media postings, emails, service bulletins, town hall scripts, PowerPoint presentations, training documentations and procedures, newsletters, proprietary, and confidential communications) to various audiences (customers, end-users, management, executive management, global and domestic). Approved and monitored all outgoing and public facing communications for the team. Served as the metric lead for two separate business groups simultaneously. Worked with the teams in collecting all metric data making sure to set the parameters for the metrics, such as deadlines, structure, and content. Presented metric data that would tell the teams’ data story to management, upper management, and executives. Supported the team website as the webmaster, content manager, and provided data alignment, streamlining data and making updates to reflect the most current documentation, training, and communications.Created and maintained website metrics, updated social media, wrote FAQs, articles, notifications, announcements, and other front-facing communications for the website. Set the precedent for communication requirements for the website and social media platforms among the teamProvided marketing consulting to various business partners/work groups by presenting at IT Fairs, one-on-one sessions, and group consultations. Generating brand awareness for RIM services and processes. Created giveaways, SWAG, and promotional materials that would market the team services.Created, monitored and maintained the team’s Customer Satisfaction Survey recorded any negative scores, insightful comments, suggestions, trends, outliers, or accolades for the team. Marketed survey to generate larger participation.

Greater St. Louis Area

Assisted with review and validation of policies and procedures to determine relevancy, accuracy and compliance within Boeing and governmental guidelines. Coordinated with process owners, functional administers, document coordinators, SMEs and various other document providers by establishing an effective organizational process that would facilitate in creating the command media that would be relevant to their business needs as well as being compliant with the company.Led communication projects to aid and train others on command media management tools and processes effectively increasing their proficiency in command media processes. Collected and utilized data to create metrics that would measure cost, cycle time, volume, productivity, and customer service user stats. Applied the information provided from the metrics and presented the data to upper management in a way to highlight opportunities for cost benefit. Provided various business case analyses, recommended solutions and service improvements, studied trends and explained outliers, and assisted team members with their analysis.

Greater St. Louis Area

Performed recurring/non-recurring bookkeeping and accounting activities (review for compliance, verify for accuracy and completeness, process accounting documents and transactions, invoice processing, company-issued credit cards, expense reports, material requisitions, cash disbursements, labor and payroll records) for the collection, processing, recording, and distribution of financial data. Responded to complex customer inquiries related to accounting transactions that require detailed explanation or interpretation using extensive knowledge of established guidelines, policies, and procedures.Provided technical assistance of expense systems to others, by providing training of both the travel expense and business expense report systems.Assisted in aiding customers with understanding the guidelines and regulations with completing and processing travel expense reports and business expense reports.

Master Of Arts (Ma), Media Communications Management

Master Graduate with a 3.8 GPA. My emphasis was on media communications management, some of the courses I took were marketing, media.

Bachelor Of Arts (Ba), English