Successfully promoted to the role of Distribution Sales Manager for Nationwide Regional Brands following the merger of Derbyshire, Cheshire and Dunfermline with Nationwide in 2009.Ardently delivered multiple strategic change programmes for the benefit of the customer, colleagues and the business. Actively led the project team that profitably launched the Protected Equity Bond investment product across all distribution channels, generating over £450,000 of income in Q1… Show more Successfully promoted to the role of Distribution Sales Manager for Nationwide Regional Brands following the merger of Derbyshire, Cheshire and Dunfermline with Nationwide in 2009.Ardently delivered multiple strategic change programmes for the benefit of the customer, colleagues and the business. Actively led the project team that profitably launched the Protected Equity Bond investment product across all distribution channels, generating over £450,000 of income in Q1 2010.Dynamically supported the strategic initiative to harmonise distribution (branch & contact centre) roles across all 3 brands (1400 colleagues) to build the platform for enhanced risk management and incentive frameworks. Creatively worked with team managers from across the business to produce 'how to' best practice manuals that enhance team member and customer experience through the structured sharing, embedding & evidencing of agreed champion standards.Capably shaped the customer journey following the strategic cessation of mortgage origination within Regional Brands. Professionally delivered enhanced customer value by leading the Branch Closure Programme and managing all 17 branch locations through to closure.Beneficially developed relationships across Regional Brands and within Nationwide to excel at being the key interface for Regional Brands distribution on all sales and product related matters. Keenly represent Regional Brands distribution channels at Weekly Trading/Performance Committee. Show less

Promoted to Area Sales Manager of 8 heartland branches in December 2006, followed by a further successful appointment as Area Sales Manager of 12 branches in April 2008.Conscientiously responsible for the sales, service, cost, risk, & people management of 12 branches across heartland and non-heartland suburb & city locations.Diligently focussed on improving the customer experience through staff workshops and live observations leading to a 10% point improvement in customer… Show more Promoted to Area Sales Manager of 8 heartland branches in December 2006, followed by a further successful appointment as Area Sales Manager of 12 branches in April 2008.Conscientiously responsible for the sales, service, cost, risk, & people management of 12 branches across heartland and non-heartland suburb & city locations.Diligently focussed on improving the customer experience through staff workshops and live observations leading to a 10% point improvement in customer service and sales experience.Expertly improved branch sales communications and 3rd party/subsidiary relationships to drive a 33% uplift in branch revenue generation in the second half of 2008 (vs. H1).Proficiently managed cost control through improved recruitment and retention as a result of focussing on succession planning & staff development as well as coaching branch managers in behavioural interviewing techniques. Area finished £47,000 under cost budget in 2008 and turnover reduced from 34% to 7%.Ardently delivered a 30% positive improvement in compliance scores across the Area through coaching and guiding branch managers and thorough evidencing on both scheduled & un-scheduled branch visits.Competently completed formal performance management programmes with under-performing branch managers resulting in 65% improvement in sales in both branch locations.Effectively implemented significant change management project with regard to new working arrangements & flexible contracts across all 50 branch locations - 90% of the circa 300 network staff signed the contract within month one, which has resulted in improved customer accessibility and reduced staffing costs for the network. Show less