Ian Patrick Cabrera Email & Phone Number

Philippines

Makati, National Capital Region, Philippines

• Supports the country’s Operations Department by ensuring that its controls are aligned with Global and Regional direction and frameworks for Risk and Control• Understand, socialize and manage the integration of guidelines and framework within the Operations Team• Adapt and understand the processes and procedures of each department to identify risk areas and working closely with process owners to implement action plans to close control gaps• Drive the risk and control awareness of the local Operations team to help local staff understand the implications of Operational risks and their responsibility and duty in preventing these risks• Work closely with multiple stakeholders to ensure that the objectives are met.• Support and roll out implementation of identified controls and initiatives.•

Quezon City, National Capital Region, Philippines

• Improve overall client satisfaction and create evidence for functional synergy• Manages the deployment and compliance of the standards in all aspects of Training & Development and Quality Control Process• Facilitate process calibration and skills verification• Establish year round training plan that will meet the need of the operations• Ensures excellent and consistent training quality• Create and deliver best-in-class training with sustainable results• Deliver high quality training sessions while meeting the production ramp up plan• Managed risks and challenges in training• Ensures all trainees pass all key metrics within 3 months of transition to production• Facilitate effective coaching and one to one sessions with the trainees• Manage escalations that are due to training gap• Conduct and regularly updates training needs analysis• Provide meaningful and useful training-related reports• Attract, develop and retain key talents and equip them to move across the organization.

Quezon City, National Capital Region, Philippines

• Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary• Communicate effectively and working closely for projects with the business unit for system enhancement• Designing and developing process documentation• Conduct coaching and reporting for team’s quality performance• Corrective action toward continuous improvement hub for Manulife Philippines - presentation and documentation

Quezon City, National Capital Region, Philippines

• Responsible in reviewing/checking of scanned documents and requests• Data encoding with 99% accuracy• Process and capture information to system according to established methods and procedures• Update and maintain end of day report