Ian Patrick Cabrera Email & Phone Number

Philippines

Makati, National Capital Region, Philippines

• Supports the country’s Operations Department by ensuring that its controls are aligned with Global and Regional direction and frameworks for Risk and Control
• Understand, socialize and manage the integration of guidelines and framework within the Operations Team
• Adapt and understand the processes and procedures of each department to identify risk areas and working closely with process owners to implement action plans to close control gaps
• Drive the risk and control awareness of the local Operations team to help local staff understand the implications of Operational risks and their responsibility and duty in preventing these risks
• Work closely with multiple stakeholders to ensure that the objectives are met.
• Support and roll out implementation of identified controls and initiatives.

Quezon City, National Capital Region, Philippines

• Improve overall client satisfaction and create evidence for functional synergy
• Manages the deployment and compliance of the standards in all aspects of Training & Development and Quality Control Process
• Facilitate process calibration and skills verification
• Establish year round training plan that will meet the need of the operations
• Ensures excellent and consistent training quality
• Create and deliver best-in-class training with sustainable results

Quezon City, National Capital Region, Philippines

• Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
• Communicate effectively and working closely for projects with the business unit for system enhancement
• Designing and developing process documentation
• Conduct coaching and reporting for team’s quality performance
• Corrective action toward continuous improvement hub for Manulife Philippines - presentation and documentation

Quezon City, National Capital Region, Philippines

• Responsible in reviewing/checking of scanned documents and requests
• Data encoding with 99% accuracy
• Process and capture information to system according to established methods and procedures
• Update and maintain end of day report