Ian Patten Email & Phone Number

Dallas, TX, US

• Associate Director, Product Management - EMEA & Associate Director, the role extends to cover all of EMEA and APAC with a broader scope:
• Lead the product reporting initiative for client-facing reports, leveraging comprehensive knowledge and strategic vision.
• Developed and optimised an operating model for products under the role’s jurisdiction, showcasing a deep understanding of industry standards and practices, considering global variations.
• Functioned as the Subject Matter Expert for all products within the role, displaying comprehensive knowledge and expertise, contributing to a global vision while adapting to regional intricacies.
• Managed and led a development team located in Dallas and India, effectively navigating high-pressure environments while adhering to budgets and timelines.
• Reported directly into senior directors, ensuring all global stakeholders were kept satisfied by maintaining clear communication, providing timely updates, and addressing concerns promptly.

Dallas, TX, US

• Spearhead the strategy, ownership, and delivery of a diverse product portfolio for EMEA/UK business, showcasing expertise in product management.
• Proactively identify and address customer needs, ensuring alignment of services with customer requirements.
• Take ownership of the Product Backlog, defining features, user stories, and acceptance criteria to prioritize and maintain product development.
• Define and prioritize the product vision, driving its realization and ensuring alignment with overarching business objectives.
• Act as the ‘voice of the customer’ throughout the product realization cycle, collaborating with cross-functional teams for effective execution.
• Coordinate and manage product deployment across EMEA within a consistent framework, ensuring seamless implementation.

London, UK, GB

Metrikus Ltd (previously Asset Mapping)Creating and managing a living product roadmap, and meeting with stakeholders to validate requirementsThe liaison and interface for the development teamScope, prioritise & integrate customer feedbackManage scrum and ensuring sprints are going to planReport on actions on issues throughout development cycleIntegrate.

Wilmington, Delaware, US

Product and commercial owner for 7 SME online brands.Lead a team of 2 (Product and Commercial specialists).Lead project to migrate and outsource 80,000 customers and 300000 domains.Input into the development of commercial models & pricing for the portfolio. Create strong relationships with key suppliersRegular communication strategy with 3rd party.

London, GB

Gather, analyse and share market & competitor intelligence.Gather, define & prioritise customer requirements.Product owner for all Portals and SSLAbility to manage multiple products and projects concurrently.Work cross-departmentally to produce the business cases, functional specifications/wireframes and all docs required for the project milestones.Input.

London, GB

Development and execution of the sales and marketing strategy for the online business.Commercial analysis and price management.Responsible for the development of all external communications.Sales forecasting, growth and new customer acquisition.Customer experience mapping and maintenance.Website and product compliance including the associated client.

London, GB

Manage task RotaMonitor telephone and e-mail responses of the team and evaluate staff accordinglyProvide monthly KPI’s and reports as and when requiredCarry out HR-related duties within the team as and when requiredHandle complaints and escalated issuesEnsure all the processes are documented and maintainedHold regular meetings and one to ones with staff.

London, GB

Document procedures and processes within the department currently and as new processes evolveEnsure an accurate log/record is kept of all domain processes and their progressProviding support to the Sales teamPowerPoint presentations to the team each month on progress and improvement ideasHelping small businesses set up accounts and being a first point of.

Telephone conferences to the director in New Zealand keeping him up to date on activitiesHeading the Job Search Program for UK migrants and reporting progress to the UK DirectorAssessing marketing opportunities and new target marketsIntelligence gathering on competitorsAdvising and enforcing new sales techniques, assisting in redesigning Online.

Bachelor Of Arts (Ba), Business Management

A Level, Human Biology, Psychology, Geography, Environmental Science

High School