Ian Patten Email & Phone Number

Dallas, Tx, Us

Associate Director, Product Management - EMEA & Associate Director, the role extends to cover all of EMEA and APAC with a broader scope: • Lead the product reporting initiative for client-facing reports, leveraging comprehensive knowledge and strategic vision. • Developed and optimised an operating model for products under the role’s jurisdiction, showcasing a deep understanding of industry standards and practices, considering global variations. • Functioned as the Subject Matter Expert for all products within the role, displaying comprehensive knowledge and expertise, contributing to a global vision while adapting to regional intricacies. • Managed and led a development team located in Dallas and India, effectively navigating high-pressure environments while adhering to budgets and timelines. • Reported directly into senior directors, ensuring all global stakeholders were kept satisfied by maintaining clear communication, providing timely updates, and addressing concerns promptly.

Dallas, Tx, Us

• Spearhead the strategy, ownership, and delivery of a diverse product portfolio for EMEA/UK business, showcasing expertise in product management. • Proactively identify and address customer needs, ensuring alignment of services with customer requirements. • Take ownership of the Product Backlog, defining features, user stories, and acceptance criteria to prioritize and maintain product development. • Define and prioritize the product vision, driving its realization and ensuring alignment with overarching business objectives. • Act as the ‘voice of the customer’ throughout the product realization cycle, collaborating with cross-functional teams for effective execution. • Coordinate and manage product deployment across EMEA within a consistent framework, ensuring seamless implementation. • Develop and optimize an operating model for products under the role’s jurisdiction. • Serve as the Subject Matter Expert for all products within the role, showcasing an in-depth understanding of industry standards and practices.

London, Uk, Gb

Metrikus Ltd (previously Asset Mapping)Creating and managing a living product roadmap, and meeting with stakeholders to validate requirementsThe liaison and interface for the development teamScope, prioritise & integrate customer feedbackManage scrum and ensuring sprints are going to planReport on actions on issues throughout development cycleIntegrate customer feedback and performance metrics continuously into plansTranslating product strategy into detailed requirements and prototypesDrive product launches including working with public relations team, executives, and other product management team membersDriving daily collaboration with development and front end team membersWorking with QA effortsUX/UIAPI and IOT sensor IntegrationProduct research

Wilmington, Delaware, Us

Product and commercial owner for 7 SME online brands.Lead a team of 2 (Product and Commercial specialists).Lead project to migrate and outsource 80,000 customers and 300000 domains.Input into the development of commercial models & pricing for the portfolio. Create strong relationships with key suppliersRegular communication strategy with 3rd party vendors.Definition & reporting of KPIs for the portfolio.Work cross-departmentally to produce the business cases, functional specifications/wireframes and all docs required for the project milestones.Close working relationship with internal stakeholders – Sales, Commercial, Marketing, Software Development, Finance.Gather, analyse and share market & competitor intelligence.Gather, define & prioritise customer requirements.Data analysis.UX/UI development.

London, Gb

Gather, analyse and share market & competitor intelligence.Gather, define & prioritise customer requirements.Product owner for all Portals and SSLAbility to manage multiple products and projects concurrently.Work cross-departmentally to produce the business cases, functional specifications/wireframes and all docs required for the project milestones.Input into the development of commercial models & pricing for the portfolio. Create strong relationships with key partners & suppliers.Responsibility for delivery of marketing & sales collateral/toolkits.Definition & delivery of sale training.Support sales teams in sales/RFP situations.Definition & reporting of KPIs for the portfolio.Regular communication strategy with 3rd party vendors.B2B life cycle strategies.Data analysis.UX/UI development.Launch products and managing their entire product life-cycle.Close working relationship with internal stakeholders – Sales, Commercial, Marketing, Software Development, Finance.

London, Gb

Development and execution of the sales and marketing strategy for the online business.Commercial analysis and price management.Responsible for the development of all external communications.Sales forecasting, growth and new customer acquisition.Customer experience mapping and maintenance.Website and product compliance including the associated client communications.Social media content and management.Management information development and reporting.KPI development and reporting.Selection and management of 3rd party product or service providers.IT interface as required for improving customer experience.

London, Gb

Manage task RotaMonitor telephone and e-mail responses of the team and evaluate staff accordinglyProvide monthly KPI’s and reports as and when requiredCarry out HR-related duties within the team as and when requiredHandle complaints and escalated issuesEnsure all the processes are documented and maintainedHold regular meetings and one to ones with staff membersParticipate in hiring new recruits and provide trainingAssist the online support team where neededWork with senior management to develop ideas and processes to increase productivity and efficiency

London, Gb

Document procedures and processes within the department currently and as new processes evolveEnsure an accurate log/record is kept of all domain processes and their progressProviding support to the Sales teamPowerPoint presentations to the team each month on progress and improvement ideasHelping small businesses set up accounts and being a first point of contactImplementing new ideas as the company expandsManaging the registration, renewing and transfer of domain names for corporate clients e.g. Unilever, Lloyds and Barclays

Telephone conferences to the director in New Zealand keeping him up to date on activitiesHeading the Job Search Program for UK migrants and reporting progress to the UK DirectorAssessing marketing opportunities and new target marketsIntelligence gathering on competitorsAdvising and enforcing new sales techniques, assisting in redesigning Online AssessmentsLiaising with clients to maintain existing relationshipsOrganising seminars and away-day’s around the UKFollowing up possible sales and generating leadsKeeping seminar presentations up to date on PowerPoint.Creating business performance spreadsheets and gathering feedback from clients.Arranging job advertisement columns within the media.Linking our clients with employers in Australia/New Zealand; arranging interviews over Skype

Bachelor Of Arts (Ba), Business Management

A Level, Human Biology, Psychology, Geography, Environmental Science

High School