Ian Pescod Email & Phone Number

Panama

Panama

I orchestrate the seamless execution of cutting-edge digital campaigns and projects. Rooted in a commitment to holistic leadership, I specialize in driving results through strategic planning, cross-functional collaboration, and meticulous project oversight, while seamlessly blending technical proficiency with a people-centric philosophy.My role prominently involves the application of agile methodology, where I leverage daily scrums, sprint plannings, and the agile framework to navigate the complexities of digital campaigns. By embracing agile principles, I ensure the successful integration of innovative technologies and facilitate the delivery of high-impact solutions that fulfill and exceed client expectations. From concept to completion, I lead diverse teams, fostering an environment of creativity and efficiency within the agile project management framework. In the ever-evolving landscape of digital advertising, I've discovered that fostering a collaborative and supportive environment is key to project success. My management style is characterized by open communication, adaptability, and a deep understanding of team dynamics, creating an atmosphere of warmth, comfort, and security for both team members and clients.

Panama City, Panamá, Panama

With 8+ years of experience studying, practicing, and teaching various introspective tools, I leverage my knowledge of yoga, Buddhism, psychology, and Taoism to assist my clients in exploring the deepest facets of who they are, fostering meaningful and abundant inner lives. As an expert in introspection, I am dedicated to helping individuals discover and nurture the diverse dimensions of their being, thereby promoting a path to personal fulfillment

Panama City, Panamá, Panama

As a professional for the Investment App Stash, I played a role as a Customer Service Agent, Technical Support, and Sales representative. In this position, I provided exceptional customer service by addressing inquiries, resolving technical issues, and offering comprehensive support to users of the Stash investment app.Key Responsibilities:Customer Assistance: Delivered top-notch customer service by promptly responding to user inquiries via email and phone. Assisted users in navigating the app, troubleshooting technical issues, and ensuring a positive customer experience.Technical Support: Provided technical assistance to users encountering challenges with the app's functionality, account access, or other technical issues. Collaborated with the technical team to escalate and resolve complex technical issues efficiently.Sales Support: Acted as a product expert, guiding users through the investment process and promoting additional features to enhance their financial portfolios. Utilized effective sales techniques to encourage users to explore and adopt premium services offered by the app.Issue Resolution: Investigated and resolved customer complaints and concerns, ensuring a high level of satisfaction. Implemented proactive measures to prevent recurring issues and contributed to the improvement of the overall user experience.This multifaceted role allowed me to develop strong communication skills, technical proficiency, and a keen understanding of customer needs in the financial technology sector. I successfully balanced customer satisfaction with sales objectives, contributing to the growth and success of Investment App Stash.

Soná, Veraguas, Panama

Catalina's Hideaway is an eco-aware, luxury, beachfront hotel & restaurant. My responsibilities include:-Lead a team of Gardeners, Chefs, Bartenders & Housekeepers through daily operations, maintaining high standards of quality and service.-Develop the human resources department, responsible for writing contracts, organizing work schedules, payroll, conflict resolution, orientation & training.-Assist customers as the primary point of contact for inquiries, bookings, activity coordination, complaints & general feedback.-Implement the hotels’ booking & restaurant platforms: WebRezPro & Lightspeed.-Coordinate logistics & develop relationships with suppliers & distributors.-Develop relations with online and in-house Travel Agencies.

Santa Catalina, Verguas, Panama

-Led a diverse staff of housekeepers, cooks, yoga teachers, and massage therapists through the day to day operations, while upkeeping standards of quality.-Created, edited copy, and published content for the brands Instagram and Facebook social media platforms.-Organized and promoted 3 successful all-inclusive yoga & wellness retreats leveraging all of the hotel's offerings.

Panama

-Led a construction team in building a yoga studio, boutique store and juicery, while upholding the vision of the projects’ architect. -Executed purchases of materials for construction, repairs & inventory.-Collaborated with a boutique creative agency to develop the brand’s logo, graphic line, website, corporate image & identity.-Collaborated with multiple photographers, filmmakers and designers to produce content for television, print & social media.-Created, edited copy, and published content for the brands Instagram and Facebook social media platforms.-Hired staff and implemented class schedules & teaching modalities.-Organized 3 successful international workshops with teachers from abroad and 15+ workshops with local yoga teachers.

Panama

-Collaborated with Executive Sales & Creative Direction teams to develop content strategy & sell high range digital campaigns to world renowned brands such as Nickelodeon, Hallmark Channel, Ford and GE.-Led Developers, Tech Leads, UX Designers, Art Directors, Digital Designers, IT Personnel & QA Specialists across numerous digital campaigns that include: Web Apps, Mobile Apps, Marketing Websites, Online Ads, Online & Mobile Games.-Provide counsel and ideation to clients to help shape their digital strategy.-Upheld project timelines, established deliverables and set daily expectations with clients.

Occident Animation Studio

-Led Graphic Designers, Flash Animation, 3D Animation & Computer Programming teams across a wide range of projects including: 3D Animated Commercials for national television, Music Videos, Marketing Websites & Flash Banners.-Exceeded total net sales by 30%, responsible for more than $100,000 in sales volume during my first year.-Developed & sustained client relationships via cold calling and on-site sales calls.

Panama

-Translate corporate documents from various business sectors (finance, accounting, environmental, etc.) from English to Spanish and vice versa.

-Customer Service for Faculty, Staff and Students in the Office of Information Technology.

Panama

-Provide service to customer accounts via phone & chat.-Handle customer deposits and withdrawals.-Sales (over the phone & chat).

Master'S Degree, Marketing

Bachelor Of Science, Major In Marketing, Minor In International Business

Activities and Societies: Sales Club

Bachiller En Ciencias

Elementary & Middle School