Ian Peterson Email and Phone Number

As a Call Center Agent at AMDA, I managed inbound and outbound communications to provide exceptional customer service to prospective students, parents, and stakeholders. My key responsibilities include handling inquiries about our programs, guiding applicants through the admissions process, scheduling auditions, and assisting with enrollment procedures. I ensured that each interaction reflected the school's commitment to excellence in the arts, maintaining a positive and supportive environment… Show more As a Call Center Agent at AMDA, I managed inbound and outbound communications to provide exceptional customer service to prospective students, parents, and stakeholders. My key responsibilities include handling inquiries about our programs, guiding applicants through the admissions process, scheduling auditions, and assisting with enrollment procedures. I ensured that each interaction reflected the school's commitment to excellence in the arts, maintaining a positive and supportive environment while addressing concerns, resolving issues, and promoting our programs. My role was integral in enhancing the school's outreach and enrollment efforts, fostering meaningful connections with our community. Show less