Ian Ritchie Email & Phone Number

Travel

Career break to pursue travel and home build.

Sydney, Australia

• Responsible for a critical Service Revolution program entailing the selection, development, provisioning and deployment of a leading-edge integrated Contact Centre solution for all Consumer Bank.
• Program initiation and Business Case
• PMO, including change, contract management and governance
• Program Delivery
• Financial Control
• Benefits Realisation

Sydney Area, Australia

Lead a team of technical specialists and Project Managers to Implement a large Transactional Payments Platform (banking).-Systems integration testing (SIT)-Operational Readiness-Change Management-Customer Pilot & Migration phases-Program Closure

-Program Manager for a major Unified Communications (Contact Centre) implementation program for Australia Post.Cutting edge solution involving Cisco Call Manager, Genesys Softphone, NICE call analytics, call recording and screen recording, hosted storage and reporting.-Consultancy and subsequent migration of all Host connected terminal devices for Qantas.

Melbourne, Australia

-To grow the business of IT&T recruitment and contract administration services across 15 named accounts.

Melbourne, Australia

-Operations and Business Development Manager, responsible for the delivery of IT network services throughout Australia and New Zealand, with full P&L accountabilities. These services include field engineering, onsite design consultancy, project management and asset management.-Client base includes Cisco, Dimension Data, Telstra, Netstar, 3COM, Marconi and.

Melbourne, Australia

-Responsible for a national team of 15 Account Executives and Service Consultants to manage an internal portfolio of customer accounts for the Corporate & Government, International and Mobile Communications units of Telstra. -Responsible for a team of IT professionals to manage the perception and satisfaction of Commercial & Consumer, a major business unit.