Ian Rummer Email & Phone Number

Charlotte, Nc, Us

San Francisco, Ca, Us

Auditing internal processes to ensure continued scalability.Scheduling global support coverage for VC Project Management services. Overseeing contract approvals, assignments, and recons of outstanding contract management items.Ensuring effective process communication among global remote staff. Create training documentation for team and update workflow to maintain excellent service. Salesforce workflow development utilizing custom reports & dashboards. Coordinating with Salesforce and Domo integration teams to automate platform forecast metrics and reporting data. Personnel management (hiring, disciplinary actions, PTO approvals, Feedback, etc.). Member of Customer Advocacy SWAT team, focusing on developing improvement plans for client issues impacting ON24's NPS score.

San Francisco, Ca, Us

Auditing internal processes to ensure continued scalability.Personnel management. Overseeing contract approvals, assignments, and recons of outstanding contract management items.Salesforce workflow tracking and management. Virtual Environment platform forecasts.

San Francisco, Ca, Us

Senior Project Manager responsible for high-profile account success for clients including large media, pharmaceutical, and financial services organizations.Team Lead for webcast managers.Overseeing QC and QA of Webcast Manager team's output.

San Francisco, Ca, Us

Main point of contact for client's projects. Managing client interactions, timelines & delivery dates, project tasks, risk management and inter-departmental communication. Schedule internal and client facing meetings, as needed. Maintained advanced knowledge of web-based marketing techniques and analytics used to boost ROI and client lead-generation efforts

San Francisco, Ca, Us

Use ON24’s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elementsCoordinate with Event Managers to manage the delivery of key event related elementsPerform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generationWork in a client facing capacity to provide live webcast & virtual show monitoring and platform trainingsPerform other webcast and virtual event related activities as necessary

Charlotte, Nc, Us

Trained and assessed Land sport guides. Maintained a safe and fun environment to guestsProvided preventative maintenance to ensure the safe enjoyment of guestsEnsured the cleanliness of the facilityWorked across all land sport activities.

Charlotte, Nc, Us

Recruited directly from my training course for the Challenge Team. Responsible for delivering Team Development sessions and guiding on the Canopy Tour, requiring a high level of technical ability and customer service. Worked with groups of various sizes to help overcome fear and mental obstacles.Fostered Team Development skills with many types of groups, including corporate, church and youth groups. Provided customer service to guests across the various activities.Was involved in training general landsport guides as Team Development facilitators.

Brighton, East Sussex, Gb

Working mainly at their Hendon and Swiss Cottage climbing walls. Instructing climbing sessions, for a variety of abilities, for children aged from 4 years, to adults, including ongoing coaching for competent climbers. Also employed to route-set for lead walls and bouldering.

Key member of a group of 10 international riverboarders to be the first to complete the entire length of the Sun Kosi river in Nepal. Often Chosen by my peers to lead the more technical sections, including Hakapur Rapid (Class V). Expedition endorsed by Bear Grylls and Sir Ranulph Fiennes.

Guide at the world's largest indoor ice climbing centre. Responsible for instructing rock and ice climbing sessions for groups of all ages and abilities, as well as inspecting and maintaining the attached High Ropes course and delivering sessions on it. Also, leading trips into the mountains in summer, and assisting with mountain trips in winter.

Direct responsibility for the running of two climbing walls, a high ropes element and zip line. Responsible for staff training in the safe use of ropes equipment, and ongoing observation of staff to ensure good practice. Also responsible for maintaining mountain biking equipment (including building a mountain biking trail) and Director of Lake and Pool activities.

Queenstown, Nz

Responsible for day to day course management of a mountain-side Zip-wire course, including staff training and mentoring (including delivering regular feedback and appraisals), safety inspections of apparatus and equipment, maintenance of course and the overall smooth running of operations.

Responsible for the safety of clients riverboarding on the Kawarau River, NZ. Additional responsibility for Hazard Identification, and management. Also responsible for training other staff members in rope-based white water safety techniques

Direct responsibility for the running of two climbing walls, a high ropes element and zip line. Responsible for staff training in the safe use of ropes equipment, and ongoing observation of staff to ensure good practice. Also responsible for maintaining mountain biking equipment (including building a mountain biking trail) and Director of Lake and Pool activities.

Responsible for the safety of clients riverboarding on the Kawarau River, NZ. Additional responsibility for Hazard Identification, and management. Also responsible for training other staff members in rope-based white water safety techniques

Staff training in the safe use of ropes equipment, and ongoing observation of staff to ensure good practice. Daily and monthly safety inspections of apparatus and equipment, maintenance of course and the overall smooth running of operations.

Caring for children aged between 4 months and 13 years old, including their general welfare, meal times, travel to and from the ski areas, games, activities, crafts and evening entertainment.

Ross-On-Wye, Gb

Instructor leading groups of children aged 7-17, including those with learning difficulties and behavioral problems, on outdoor activities, including Climbing, High Ropes, Kayaking and Canoeing.

Ross-On-Wye, Gb

Assistant Chief instructor with overall responsibility for a team of instructors leading Ropes Activities, Lake (canoeing, kayaking and raft building) and Mountain Biking (including maintenance and trail building). Delivered training to instructors, completed monitoring to ensure correct instructor practice during sessions, and delivered feedback.

Ross-On-Wye, Gb

Group Leader responsible for the pastoral care of groups of children aged 7-17, including those with learning difficulties and behavioral problems.

Volunteer work as a kayak coach, with Secondary School and youth outreach groups from the local area.