Ian Rutter Email & Phone Number

United Kingdom

Built the systems and processes for the business from day one , 11 months on moved from contractor to Director, now looking forward to pushing the business forward and growing in 2018 and beyond

Working with several companies, providing support services from on site installations of Wi-Fi and broadband services to Desktop and network support across the UK.

Uk

This position is the interface between the UK clients and software developers. As part of the delivery this position requires in depth system knowledge to allow for system configuration, system module testing and customer compliance testing including onsite product training

Areas of ResponsibilitySupporting the sales team on bids and opportunities including sales quotes and customer meetingsCoordinate with the sales and services teams to ensure that customer’s requirements are deliveredImplementation of new companywide sales and service system to replace individual systems Standardisation of sales and service documentationProcurement of equipment and services for the support contracts and customer fulfilmentManagement of stock inventory

Provision of cost effective globe outsourced services via a service partner networkProcurement and maintenance of customer and company assetsCustomer escalation management technical issues 24x7On-site sales support, project pricing and account managementDevelopment and review of the Service Management Systems to meet business needs including stock, contract and service call management

Development and review of the Service Management Systems to meet business needs including stock, contract and service call management Set-up and manage outsourced logistic operations for key accountsImplement ISO9001:2000 accreditation quality system

Responsibility for maintaining the smooth running of the key accounts of Vital Network Services

Management of 20 UK Field Engineers and 30+ Authorised Service Partners within Europe

Management of a ten strong level 2/3 technical support group

During my time at General DataComm I start as a equipment build engineer, prompted to a field engineer and then Techincal support. During this time I support the sales team and travelled around the world maintaining General Datacomm TDM/Voice equipment