Ian Schell Email & Phone Number

San Antonio, Texas, United States

•Part of an IT field operations team that maintain 3 MDFs, 104 IDFs, over 15,000 endpoints, and supporting over 8,000 users; Jointly responsible for the implementation, support, and maintenance of facility infrastructure, including IT Data Systems, Security Access and Camera systems, provisioning, and support of client devices, and field operations which support the goals and mission of the business•Regularly met with other IT department representatives, clinical department representatives, contractors, and vendors to address technical solutions for systems, policy, and business requirements•Implemented IT infrastructure, which consists of the following components: oHardware: Network, Servers, EHR Cloud Technologies, and Client Devices (Workstations, Laptops, tablets, desk phones, printers, peripheral, and mobile MDM devices) oSoftware: Support applications and data administration requirements oField Operations: Point of contact between customers and IT for Systems, Desktop, and Applications Support (Incident and Request) o Process management of Change, Incident, Request, Quality, Training, and Continuous Service Improvement•Project management lead for several projects, coordinating with vendors, administrative staff, and other IT departments to add, integrate, or upgrade facility wide systems; including 400 Thin Clients, Windows 10 upgrades of 4000+ computers, Patient Experience systems, facility CATV system, video conference systems•Network device provisioning and troubleshooting, includes basic switch, router, wireless controller, and access point provisioning, using Cisco iOS CLI and Cisco ADiOS •Assisted in managing and troubleshooting facility-based automation systems, including: pneumatic tube systems, medication dispensing systems, equipment tracking systems, HVAC systems, and security systems•Identified and solved an enterprise-wide barcode scanner problem and escalated solution•Continuously instruct junior IT specialists on technical skills

San Antonio, Texas, United States

• Part of a 12 technical analyst team that support 15,000+ endpoints, 100+ IDFs, 3 MDFs, across 1.8 million square feet of medical facility, including five free-standing emergency departments; working with multiple Information Technology Group departments, both local and corporate, to provide and maintain dedicated infrastructure and digital communication systems in support of Methodist Healthcare and HCA Healthcare goals of providing exceptional patient care• Lead technical analyst for several projects, including: Rio Grande Conference and Administration Board Rooms Audio-Visual systems, Zebra Scanner Testing (integrated into HCA Enterprise Barcode Scanners-Zebra Scanner Project), Pediatric BMT/Oncology unit buildout, InTouch iPad/InTouch Station and Licensing, iMobile Deployments 2020-2021, PGN Workstation Refresh, and multiple department moves• Provided assistance with several projects: Physician Workstation Upgrade, OneSign Migration, ICU EndoTool Expansion, Windows 1909 Upgrade, Windows Defender Implementation and Remediation Project, MedEx iPods for medication transport, new PET-CT Department Project, EEG Reader Station Refresh• Assisted in four COVID unit transitions and associated IT maintenance; key personnel in implementation of Methodist Hospital COVID 19 Vaccine and Flu Vaccine Clinics• Responded to and resolved inquiries and requests for assistance with computer systems and provide excellent customer support experience to physicians, staff, and patients; install and repair computer equipment, peripherals, and software; in accordance with HCA Healthcare policies• Worked with team members, incident response teams, vendors, specialized software teams, network and system engineers to plan and implement life cycle hardware and software changes; troubleshoot and resolve software, hardware, and network related problems; documented and tracked problems in Service Central• Provide detailed documentation on eight projects and several instructional documents

San Antonio, Texas Area

• Monitor network enterprise, identify problems with system and network devices, hardware and software, using analysis tools such as SolarWinds, Netcool, TransVerse, and shell commands• Investigate network related problems, document and report results in Remedy and knowledge database• Collect and document all available data on actual problems areas to facilitate hand-off to problem management and incident response teams as necessary• Work with team members and various teams across the enterprise to resolve systems and network related issues at Tier levels 1 & 2• Prepare reports and after action reviews of weekly incidents, problem trends, and project statuses

Fort Irwin, California

• Provided Tier 1 computer support for 23 Dell, HP, and Apple iMac computers, printers, and multimedia devices to 53 end users• Coordinated, managed, and prioritized visual information assets consisting of 46 military and 50 civilian personnel, four audio-visual instrumented theaters, eight mobile video trucks, and a state-of-the-art audio-visual instrumented urban training center in accordance with U.S. Army training objectives• In-processed new personnel with all necessary training and information for their position, to include creation of Army Training & Certification Tracking System accounts and system access requests to the local Network Enterprise Center• Created diagrams, graphs, letters, rosters, training instruction, and reports utilizing Microsoft Word, Excel, and PowerPoint to provide supervisors with information quickly and accurately• Maintained over $1.7M of equipment, including computers, visual information equipment, and vehicles

Joint Multinational Readiness Center, Hohenfels, Germany

• Worked as Systems Administrator, installed computer hardware, managed application software installation, configurations, and maintained 36 multimedia Dell, HP, Apple iMac, and Apple Mac Pro networked multimedia workstations, printers, and related multimedia devices in accordance with organization standards• Provided tier 1 & 2 technical support of hardware and software related problems, tracking and documenting issues with BMC Remedy management software and Army Enterprise Service Desk (AESD)• Established baseline software configurations for multimedia workstations; tested, analyzed and documented system issues; creating standard operating procedures and modified TTPs• Worked directly with network engineers and system integrators to plan future expansion, integrate and install life cycle hardware and software, troubleshoot and resolve Tier 1 & 2 software, hardware, and network related problems• Supervised and directed two, two-person visual information teams in documenting 37 U.S. and Coalition (International) military training exercises• Volunteered for 17 local events, increasing morale to employees and family members• Maintained over $160k of computers, visual information equipment, and vehicles with no losses for two years

Fort Meade, Maryland

• Completed over 25 photography assignments, from family portraits to military combat, corporate headshots, and holiday theme photo shoots • Captured over 600 hours of video footage for assignments, from competitions and sporting events to military combat and instructional videos• Created 16 multimedia products for organization projects and clientele, resulting in over 1000 hours of work production• Marksmanship proficiency on M4 and M16 series rifles, M9 series pistols, and M240 machine gun• Trained in photography, video recording and editing, cinematic post production, and teamwork

Tumwater, Wa

• Designed eight new and integrated eleven existing small scale (<1000 occupancy) professional audio-visual system projects for commercial and government• Validated medium and large scale professional audio-visual system projects• Inspected and tested professional sound, video, and lighting equipment prior to installation• Provided computer and equipment support to clientele

Olympia, Washington, United States

Glendale, Arizona, United States

Integrated Professional Audio, Video, and Theatrical Lighting systems for different venue types.

Phoenix, Arizona, United States

Assembled Electronic Printed Circuit Boards, including quality inspections.

Phoenix, Arizona, United States

Customer Service Representative for major retail catalog company.

Sandpoint, Idaho, United States

Theatrical lighting technician for Panada Theater, Sandpoint High School Theater, Performing Arts Center of Sandpoint, Lost in the 50s events, and occasional out-of-town events.Overall job scope included:Theatrical Lighting OperatorTheatrical Lighting DesignerStagehand - Grip

Sandpoint, Idaho, United States

Bachelor Of Science - Bs, Computer And Information Sciences, General

In Progress

Associate Of Science - As, Computer And Information Sciences, General