Ian Thomason Email & Phone Number

United Kingdom

Redditch

The lead in the development of strategies and processes to ensure that software quality and customer satisfaction are maintained and that there is the continuous improvement of software, products, processes and services.Responsible for developing and maintaining appropriate technical/operational standards and quality assurance processes within the company.

Managed incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met. Responsible for the initial diagnosis of all incidents and either resolve to the customers satisfaction using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes..