Leading teams in delivering positive student outcomes in educational engagement, orientation and transition, student leadership and partnerships, student rewards & recognition, equity support, disability support, academic support & student success, health & wellbeing, counselling, mental health support, international student support, and accommodation services. Responsible for building a next gen_student experience for the current and future students of Swinburne University of… Show more Leading teams in delivering positive student outcomes in educational engagement, orientation and transition, student leadership and partnerships, student rewards & recognition, equity support, disability support, academic support & student success, health & wellbeing, counselling, mental health support, international student support, and accommodation services. Responsible for building a next gen_student experience for the current and future students of Swinburne University of Technology, including those in Higher Education and Vocational Education, on-campus, online, and off-shore through our TNE partners. Show less

Responsible for developing and implementing business processes and day-to-day operations to deliver growth outcomes for this professional services company.Leading a team of 20 consultants and project management professionals plus contracted consultants to deliver client success and satisfaction, maintain quality control and compliance management, manage resource allocations and overall budget.Personally active with multiple university clients in solving complex problems and… Show more Responsible for developing and implementing business processes and day-to-day operations to deliver growth outcomes for this professional services company.Leading a team of 20 consultants and project management professionals plus contracted consultants to deliver client success and satisfaction, maintain quality control and compliance management, manage resource allocations and overall budget.Personally active with multiple university clients in solving complex problems and challenges, in process improvement, change management, system reviews and new system implementations, specifically in areas such as student recruitment, admissions, enrolment, targeted conversion tactics, data-driven decision making, student on-boarding, retention management, timetabling, and management of third parties. Show less

Ask Adelaide | Domestic Student Recruitment | Accommodation Services | Hub Central | Orientation & On-boarding | Student Improvement Projects Executive lead for Domestic Student Recruitment, providing leadership and commercial acumen to the outreach team recruiting Undergraduate and Postgraduate (PGCW) students to the University of Adelaide. Executive lead for Ask Adelaide, the University's front facing service area, handling around 250,000 service transactions per year through… Show more Ask Adelaide | Domestic Student Recruitment | Accommodation Services | Hub Central | Orientation & On-boarding | Student Improvement Projects Executive lead for Domestic Student Recruitment, providing leadership and commercial acumen to the outreach team recruiting Undergraduate and Postgraduate (PGCW) students to the University of Adelaide. Executive lead for Ask Adelaide, the University's front facing service area, handling around 250,000 service transactions per year through face-to-face, email, chat and telephone across all areas of student administration, student finance, and student support. Strategic lead for the University's Accommodation Services included leased, managed and supported accommodation. Responsible for delivering simplified and more intuitive processes and improved outcomes for students at all levels across the University through business process changes; business re-engineering projects; and system and operational changes. Refocussed the annual student orientation program to deliver a much improved start to university to improve first year retention; reimagining the University's accommodation portfolio to be more commercially viable; and defining a new strategic framework for Student Experience.Responsible also for Hub Central and satellite hubs across Waite, Roseworthy and AHMS campuses. Hub Central (and satellite hubs) offer a safe and welcoming learning and social spaces, developed with students for students. Operating 24/7 they provide formal and informal learning spaces, social spaces, retail outlets, and exhibition & event spaces for Adelaide's 26,000 students. Show less

Line Manager for Ask Adelaide, the University's front facing service area, managing around 250,000 service transactions per year through face-to-face, email, chat and telephone across all areas of student administration, student finance, and all areas of student support. Line Manager for the University's accommodation services included leased, managed and supported accommodation. Business owner of the OracleCX Cloud CRM for current student interactions; and the UA Student App for… Show more Line Manager for Ask Adelaide, the University's front facing service area, managing around 250,000 service transactions per year through face-to-face, email, chat and telephone across all areas of student administration, student finance, and all areas of student support. Line Manager for the University's accommodation services included leased, managed and supported accommodation. Business owner of the OracleCX Cloud CRM for current student interactions; and the UA Student App for communication and service support for all students. Responsible for delivering simplified and more intuitive processes and improved outcomes for students at all levels across the University through business process changes; business re-engineering projects; and system and operational changes. Delivered: A new student communication framework, co-created with students, academics and professional staff; a new user interface and technology framework to guide students through the administrative part of the transition into university, co-created with students and technology services; and a new student portal to create a one-stop entry point for all online student activity. Responsible also for Hub Central, a safe and welcoming 10,000 sq.m. learning and social space, developed with students for students, located at the heart of the University of Adelaide. Operating 24/7 it provides formal and informal learning spaces, social spaces, retail outlets, and exhibition & event spaces for Adelaide's 26,000 students. Developed satellite hubs at the Adelaide Health & Medical School Building, Waite Campus and Roseworthy Campus. Show less

Responsible for the management of Hub Central.Hub Central is a safe and welcoming 10,000 sq.m. learning and social space, developed with students for students, located at the heart of the University of Adelaide. Operating 24/7 it provides formal and informal learning spaces, social spaces, retail outlets, and exhibition & event spaces for Adelaide's 26,000 students.Created and managed Ask Adelaide, offering a one-stop-one-step student-centric service point, dealing with over… Show more Responsible for the management of Hub Central.Hub Central is a safe and welcoming 10,000 sq.m. learning and social space, developed with students for students, located at the heart of the University of Adelaide. Operating 24/7 it provides formal and informal learning spaces, social spaces, retail outlets, and exhibition & event spaces for Adelaide's 26,000 students.Created and managed Ask Adelaide, offering a one-stop-one-step student-centric service point, dealing with over 300,000 face-to-face, telephone, email, online chat, Facebook and twitter interactions every year. With a mix of permanent and casual staff, Ask Adelaide provided all student facing support in admissions, enrolments, examinations, scholarships, graduations, finance, technology and study support for international and domestic students. Ask Adelaide also managed Orientation and On-boarding for the annual intake of some 7,000 undergraduate students. Show less

Position held concurrently with Manager, Hub Central & Ask Adelaide.I have responsibility for specific Infrastructure projects with cross-University priorities. This has included the Teaching Spaces Master Plan (the planning and implementation of new room designs, reduced room stock and improved timetabling to deliver on overall goals of increased utilisation); the redevelopment of Union House; and the creation of the Library of the Future.

Managed the development and implementation of the Banner Student Information System for use by 5,000 staff and 80,000 students across 52 campuses, taking the organisation from paper-based forms and a DOS-based recording system to a state of the art management system. The role involved extensive consultation, change management, financial management and project management (using Prince II) and management of a team of around 40 technical, functional and business staff.

Managed the development and implementation of new strategies to broaden the appeal of TAFE SA through sales and product growth, whilst driving cost efficiencies and cost effective practices. This included the rationalisation of TAFE SA's e-learning and production facilities (video, audio, print, animation, illustration, publishing) and the expansion of resources sold commercially.

Developed and taught Certificate and Diploma level courses within the Management, Business and Small Business Programs, including Finance; Business Law,; Marketing; Management; Business Planning; Operations Management; and Strategy Development.Coordinated the Small Business Program for around 200 students annually for TAFE SA South.

Provided management of the Registered Training Organisation (RTO) and the development and delivery of nationally accredited training from Certificate II to Advanced Diploma level to some 2,000 students annually.

Having secured an Asian deal for the franchising of Ruby Tuesday restaurants by Jardine Pacific, I opened 5 restaurants in Hong Kong and 2 in Taipei, Taiwan over a 5 year period. I managed the operations, purchasing, finance and marketing of all the restaurants, employing around 700 staff with an annual turnover in excess of $25million. Although Ruby Tuesday was a strong US company with over 600 restaurants at the time, this was the first time Ruby Tuesday had been franchised and the first… Show more Having secured an Asian deal for the franchising of Ruby Tuesday restaurants by Jardine Pacific, I opened 5 restaurants in Hong Kong and 2 in Taipei, Taiwan over a 5 year period. I managed the operations, purchasing, finance and marketing of all the restaurants, employing around 700 staff with an annual turnover in excess of $25million. Although Ruby Tuesday was a strong US company with over 600 restaurants at the time, this was the first time Ruby Tuesday had been franchised and the first time they had opened outside of the US mainland. Show less

Conducted feasibility study and detailed cost analysis on implementing Pizza Hut Delivery in the Hong Kong market. Developed and implemented strategic plan to profitably introduce Pizza Hut delivery into Hong Kong, including opening 11 new outlets and adding delivery to 23 restaurants over an 18-month period. Significant change management role in retraining Hong Kong restaurant managers and changing the way of thinking for senior Hong Kong management. Presented revolutionary ideas on real… Show more Conducted feasibility study and detailed cost analysis on implementing Pizza Hut Delivery in the Hong Kong market. Developed and implemented strategic plan to profitably introduce Pizza Hut delivery into Hong Kong, including opening 11 new outlets and adding delivery to 23 restaurants over an 18-month period. Significant change management role in retraining Hong Kong restaurant managers and changing the way of thinking for senior Hong Kong management. Presented revolutionary ideas on real estate and facility design, systems and staff training to Pizza Hut International conference in Thailand, 1993. Show less

Area Manager, Pizza Hut Victoria & Training and People Development Manager, Pizza Hut Victoria (positions held concurrently)Operated 16 Pizza Hut restaurants and delivery outlets in Melbourne and country areas of Victoria, all achieving above budget sales growth and above budget profits. Expanded the Pizza Hut system into key regional areas of Victoria. Successfully developed and implemented recruitment and training programs, including writing of all curriculum and assessment resources… Show more Area Manager, Pizza Hut Victoria & Training and People Development Manager, Pizza Hut Victoria (positions held concurrently)Operated 16 Pizza Hut restaurants and delivery outlets in Melbourne and country areas of Victoria, all achieving above budget sales growth and above budget profits. Expanded the Pizza Hut system into key regional areas of Victoria. Successfully developed and implemented recruitment and training programs, including writing of all curriculum and assessment resources for all company and franchise managers in Victoria and Tasmania.Franchise Development Manager, Pizza Hut VictoriaLead change management team of three to develop and implement conversion of 39 Dial-a-Dino’s pizza outlets to Pizza Hut recently purchased by Jardine Matheson. Successfully managed and grew the franchise system from 39 units to 58 units within 18 months with a profit increase in excess of 60% through the development and maintenance of effective relationships with the franchisee community.Warehouse and Supply Manager, Pizza Hut and Sizzler (Victoria & SA). Converted Dial-a-Dino’s warehouse to Pizza Hut operations, including implementation of health standards, international trial of frozen dough technology, and development and implementation of business practices to control food and labour costs. Purchasing responsibility for all food and beverage products for Pizza Hut and Sizzler stores in South Australia and Victoria.Area Manager, Pizza Hut VictoriaOperated 5 Pizza Hut restaurants in Melbourne, all achieving above budget sales growth and above budget profits. Manager, Pizza Hut RestaurantTransferred from South Australia to Victoria after Jardine Matheson purchased Pizza Hut businesses in both states. Show less

Manager, Pizza Hut Restaurant (Marion, South Australia)Assistant Manager, Pizza Hut Restaurants (various locations, South Australia)Casual & Part-time staff member, Pizza Hut Restaurants (various locations, South Australia)