Ian Thomson

Ian Thomson Email and Phone Number

Lead Product Manager, Payments and Experience @ Optus
Adelaide, SA, AU
Ian Thomson's Location
Greater Adelaide Area, Australia
Ian Thomson's Contact Details

Ian Thomson work email

Ian Thomson personal email

About Ian Thomson

Over 15 years experience in the Telco industry working in many different roles from Customer Service, Leading teams, various Insights and Analytic roles and now, Product Management.Specialties: Data analysis and providing actionable insights, leadership, defining and managing processes, business casing, executing improvement initiatives, project management and customer experience.

Ian Thomson's Current Company Details
Optus

Optus

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Lead Product Manager, Payments and Experience
Adelaide, SA, AU
Website:
optus.com.au
Employees:
10667
Ian Thomson Work Experience Details
  • Optus
    Lead Product Manager, Payments And Experience
    Optus
    Adelaide, Sa, Au
  • Optus
    Lead Product Manager, Payments & Experience
    Optus Nov 2024 - Present
    Leading payment products strategy and lifecycle roadmap across all Optus Mobile & Home product lines. Focused on enhancing customer experience, driving continuous improvements, and collaborating with our regulatory bodies to ensure all of our customers are supported.
  • Optus
    Senior Product Manager
    Optus May 2022 - Nov 2024
  • Optus
    Product Manager
    Optus Aug 2019 - May 2022
    Adelaide, Australia
  • Optus
    Demand Performance Manager
    Optus Aug 2017 - Aug 2019
    Adelaide, Australia
  • Optus
    Marketing Project Analyst
    Optus Jun 2016 - Aug 2017
  • Optus
    Business Analyst
    Optus Dec 2014 - Jun 2016
  • Optus
    Team Leader Social Media
    Optus Aug 2012 - Dec 2014
  • Optus
    Social Media Response Specialist
    Optus Dec 2009 - Jul 2012
  • Optus
    Technical Support Consultant - Level 2
    Optus Mar 2005 - Feb 2010
    Adelaide, Australia
  • Optus
    Technical Support Consultant
    Optus Aug 2003 - Mar 2005
    Adelaide, Australia

Ian Thomson Skills

Dsl Broadband Adsl Contact Centers Telecommunications Telephony 3g Call Centers Ip Leadership Telco Customer Experience Service Delivery Managed Services Project Delivery Mobile Devices Stakeholder Management Business Analysis

Ian Thomson Education Details

  • Trinity College, South Australia
    Trinity College, South Australia

Frequently Asked Questions about Ian Thomson

What company does Ian Thomson work for?

Ian Thomson works for Optus

What is Ian Thomson's role at the current company?

Ian Thomson's current role is Lead Product Manager, Payments and Experience.

What is Ian Thomson's email address?

Ian Thomson's email address is ia****@****ail.com

What schools did Ian Thomson attend?

Ian Thomson attended Trinity College, South Australia.

What skills is Ian Thomson known for?

Ian Thomson has skills like Dsl, Broadband, Adsl, Contact Centers, Telecommunications, Telephony, 3g, Call Centers, Ip, Leadership, Telco, Customer Experience.

Who are Ian Thomson's colleagues?

Ian Thomson's colleagues are Shujahat Khan, Wesley Campbell, Nick Garlaounis, Alice Hinings, Craig Duddy, Christina A., David Roberts.

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