• Collaborated with Operations team to identify key metrics and develop relevant dashboards for tracking business performance.• Developed interactive Power BI dashboards by utilizing data visualization techniques, summarizing and presenting complex data sets in visually appealing format.• Fine tuned Power BI solutions for reliability, efficiency and adherence to business requirements.Provided training and support to end-users on Power BI best practices. Troubleshooted and resolved issues in produced Power BI reports as required.• Delivered ad-hoc analysis to a variety of stakeholders as per purposes of brief.• Developed efficient SQL stored procedures for complex business logic, reducing processing time and improving system stability.• Built relationships, supported and worked closely with internal stakeholders to develop solutions that meet business objectives and requirements while fostering a power users community.• Create clear and concise support and management documentation for reports, dashboards and processes.

- Management of 30+ direct and indirect reports, leveraged qualitative and quantitative analysis to identify areas of improvement.- Developed custom data visualizations to effectively communicate complex information to team members and non-technical stakeholders.- Built and maintained effective relationships with internal and external stakeholders.- Handled customer relations issues, enabling quick resolution, and client satisfaction.

Purpose: Supervising, in support of driving sales to budget, a positive customer experience and profitable sales growthResponsibilities:• Use the coaching model and development framework to develop the knowledge and capability of the sales team to deliver quality, profitable sales• Support the Management team to ensure all sales activities meet compliance, legislative requirements and training, with particular emphasis on Consumer Law and Safety• Contribute to financial performance through profitable sales, including insight into trends, inventory management and management of controllable expenses• Build and maintain effective working relationships with internal and external stakeholders

Purpose: Actively contribute to profitable sales growth by driving sales to budget and delivering a positive customer experienceResponsibilities:• Achieve an exceptional and consistent customer experience and solutions in line with the CREATE sales model• Work collaboratively as part of a team to deliver a positive store and channel experience for the customer and effectively resolve customer complaints and queries as requiredDeliver sales support activities, including: o Visual merchandising standards o Analysing, ordering and replenishing stock o Customer purchases, web sales and extended warranty claims• Continuously improve sales skills and product knowledge through available online platforms, active participation in supplier training events and other development opportunities