Ian Williamson Email & Phone Number

Knoxville, TN, US

Reading, MA, US

Software & System Support Engineer supporting development and operations on NBCU's on-prem MAM and AWS Cloud platforms. Engineering support and software development.

Irvine, CA, US

• Deployed and implemented custom web applications for SSO and third party integrations using custom java applications (Shibboleth IdP variant with Tomcat 7/8, MySQL - SAML / OpenId supported)
• Collaborated with development and QA teams in testing/implementing new feature sets and issue tracking
• Performed routine maintenance for web applications servers, storage, and Tungsten DB clustering. Ensures AWS backups run on schedule.
• Supported 100+ application and database servers in load-balanced high-availability dual datacenter environment (Linux Centos 6/7)
• Improved automation, monitoring, and testing to facilitate faster QA cycles and issue response.
• Assisted software development efforts as needed, including creating and deploying hotfixes to in-house java utilities

Scottsdale, AZ, US

Acquired by CoreLogic, see above

Atlanta, GA, US

• Shared maintained and created knowledge documents related to voice services.
• Followed hardware requirements for branch voice and data implementations.
• Performed configuration of Cisco Call Manager, Cisco Unity, and systems as needed for proper call flow, routing and VoIP operation.
• Worked with field technicians to ensure proper installation and activation of network and voice components.
• Set up call routing and flow for branch phone system operations
• Documented and maintained hardware configuration standards.

Virginia Beach, VA, US

Lead LoanCare's effort during the corporate Office 365 Mail Services Migration, working directly with business units to resolve public folder to resource mailbox conversion issuesPlanned and tracked Windows XP to Windows 7 upgradeServed on internal NIST committee which monitors and reviews compliance with NIST 800-53 Rev 3Managed from planning through.

Virginia Beach, VA, US

Managed help desk tickets throughout the organization, both first and second level supportServed as primary system administrator for FileOnQ document management system, supporting 500+ employees and I3 CIC 3.0 telephony platform, supporting 200+ agents Trained first level support on CUCM and Interactive Intelligence CIC 3.0 telephony troubleshooting..

Houston, TX, US

Managed a technical help desk providing phone assistance and remote access supportImproved response time within the service department Established training procedures for clients and created appropriate documentation to facilitate the training processRecognized for curtailing costs of hiring additional field techniciansAssisted in the hiring and training.