Ian Thompson Email & Phone Number

Taichung City, Taiwan

Mumbai Area, India

•Established and managed Splunk Partner relationship with Splunk Channel team to lead sales, marketing and implementation efforts for regional clients•Acted as Sales Engineer for analyzing customer systems and providing demo and proof-of-concept systems as part of pre-sales environment•Lead team of data analysts and Splunk Implementation consultants as part of customer implementations•Provided post-sales customer support and troubleshooting for Splunk related issues•Established internal CRM system for customer acquisition and management•Supported Sales efforts as technical apologist for trade shows and conferences•Managed Development team throughout SDLC process for Splunk-powered apps•Customer Focus on Service Providers within the financial, telecom and OTT Industry•Lead administrator and user training on custom deployed Splunk Apps.

Worldwide

Hong Kong

•Refreshed technology service and sales platform to include nationwide technology vendors and up-to-date support services•Implemented cloud-based IT Service Management system to increase profit realization and ensure a high-level of customer service•Executed client-wide implementation of remote monitoring and maintenance services through the use of industry standard, cloud-based remote monitoring solution•Established multi-year, IT outsourcing service contract with regional entertainment client to manage their 3TB+ digital content management systems.•Provided Outsourced CTO services to international Beauty Products Company•Evaluated HIPAA compliancy of data protection mechanisms of regional medical clinic

Managed the development of software and eCommerce systems for a new Mobile Commerce initiative. Implemented a scalable, outsourced Windows infrastructure to handle planned growth of company past start-up phase. Was an integral part of the sales cycle, acting as the technical lead for all marketing and sales activites.

Responsible for the management of all IT functions for a $150 million speciality retailer. Reported directly to the CFO and then the VP of IT. Handled IT planning, architecture, budgeting, advanced system support services, customer (vendor, internal) and IT staff management. Was responsible for the evaluation, purchase and implementation of a company-wide (115 stores) POS software migration and evaluation and purchase of business inteligence and workforce management software. Served as internal liason for all corporate departments.

Independent consulting firm providing consulting, implementation and IT support services.Major Projects:Paciolan - [Infrastructure] - set up high available linux server clusters for IBM webservices infrastructure - IBM Websphere, MQ and DB2Lady Jayne - [Support Services] - supported AS/400, Mac and Windows infrastructure for manufacturing/distribution clientRGL - [Full Service IT] - set up and supported multi-office financial services company on Windows infrastructure

Greater Los Angeles Area

Worked as an on-site engineer for the delivery of in-office broadband services to tenants of Class A Commercial buildings in the Greater Los Angeles and San Diego areas. Also responsible for onsite IT support services for tenants; including reactive IT support services for networks, servers and applications.

Supervised 24x7 Data Center Operations for a 300+ server farm supporting webhosting and e-Commerce systems.

Electrical And Computer Engineering, Engineering, Math, Science

Activities and Societies: President and Treasurer of IEEE Student Chapter ISA Society Scholarship winner

General Studies, Math, Science

Activities and Societies: Hermantown Hawks Football Defensive/Offensive Tackle Student Body Treasurer Spent my senior year of high school.