Ian Caiger, Mba Email & Phone Number

Toronto, On, Ca

Toronto

Toronto

Financial Services: Mortgages, Creditor Life Insurance, Credit Cards, Deposits and Retail CreditResidential, Small and Large Commercial Mortgages, HELOC• Drove large transformational change of Underwriters/Funders (and support teams) to a digital/paperless origination process with enhanced system-managed workflow (nearing completion)• Managed process re-engineering, automation, implementation of enhanced risk-based pricing/controls and conversion to a digital paperless model for… Show more Financial Services: Mortgages, Creditor Life Insurance, Credit Cards, Deposits and Retail CreditResidential, Small and Large Commercial Mortgages, HELOC• Drove large transformational change of Underwriters/Funders (and support teams) to a digital/paperless origination process with enhanced system-managed workflow (nearing completion)• Managed process re-engineering, automation, implementation of enhanced risk-based pricing/controls and conversion to a digital paperless model for Renewals, Collections/Default Recovery (in-flight)• Led launch of a new product offering (Creditor Life Insurance) at renewal (in-flight)Enterprise Customer Relationship Management (CRM) • Defined a strategic, value-driven capability roadmap for the Enterprise CRM program, partnering closely with business executives across all lines of business and software/consulting partners (Salesforce Sales, Service, Community and Marketing Clouds)• Increased marketing reach of email communications by 60%. Identified and led team to resolve a significant data synchronization gap between core systemsDeposits Digital Transformation • Improved customer experience while reducing operating costs through generating digital account statements, tax forms, and other core documents online as on-demand PDFs• Streamlined deposit origination process, reducing operating headcount by 25%. Implemented digital process via a customized Salesforce-based solution and centralized scanning teamCredit Cards Process Re-Engineering• Oversaw assessment for streamlining and automating Credit Card origination process with the implementation of redesigned rules-engine driven business flows, with full integration/automation - manual involvement only for direct customer contact and exception management(in-flight)• Directed automation of back-end integration between core system and third-party credit card processor (FIS) Show less

Toronto

Music rights licensingAccountable for a team of 50+ resources with budget responsibility that included application strategy, architecture, design, development and support, vendor management, project/portfolio management, and business process analysis.Application Management• Defined and executed on strategy to increase speed and agility of application teams by eliminating outlier technologies, resulting in simplified technology landscape and fewer developer skillsets… Show more Music rights licensingAccountable for a team of 50+ resources with budget responsibility that included application strategy, architecture, design, development and support, vendor management, project/portfolio management, and business process analysis.Application Management• Defined and executed on strategy to increase speed and agility of application teams by eliminating outlier technologies, resulting in simplified technology landscape and fewer developer skillsets required• Managed the relationship and negotiation of contracts for all application software/consulting vendors. Established standardized Master Service Agreement and Statement of Work templates for efficiency• Instituted core foundational IT processes and supporting tools such as source code/work items/test management and ITIL processes (which includes change/incident/problem management)• Established rigorous software quality assurance processes that included end-to-end requirements traceability, test case documentation, designing/building for quality, and detailed test tracking/reporting• Oversaw the execution of a virtually flawless major version ERP upgrade that validated implemented quality control processesProject Management Office (PMO)• Drove alignment of projects to corporate strategic objectives through the deployment of an enterprise portfolio management process that increased visibility and executive engagement• Implemented a line-of-business relationship lead role within team that simplified the project/enhancement intake and prioritization processes for internal business partners• Improved project execution success by implementing a light-weight project management framework with standardized deliverables and checkpoints to ensure quality, efficiency, and continuous learning• Standardized the approach and compilation of business process maps through a new, centralized process engineering function that worked with the business to document and optimize business processes Show less

Toronto

Toronto municipal electricity distribution• Accountable to executive team for managing the execution of a $20 million+ portfolio of projects with 50 to 70 on-site resources (majority on contract) and significant augmentation through vendors• Managed a team that included project management, business analysis, solution architecture, and quality assurance• Directed development/deployment of application solutions that included enhanced BI and Analytics leveraging a Netezza… Show more Toronto municipal electricity distribution• Accountable to executive team for managing the execution of a $20 million+ portfolio of projects with 50 to 70 on-site resources (majority on contract) and significant augmentation through vendors• Managed a team that included project management, business analysis, solution architecture, and quality assurance• Directed development/deployment of application solutions that included enhanced BI and Analytics leveraging a Netezza appliance, multi-million dollar enhancements to core Oracle CRM and billing solution, numerous mandatory regulatory initiatives (e.g. Ontario Clean Energy Benefit), and advanced time-of-use meter reading solutions• Oversaw deployment of expanded infrastructure capabilities that included deployment of Wi-Fi across buildings and truck yards, enlarged dialing pools for accessing remote meters, security logging, data loss prevention and governance (SIEM/DLP) tools, voice portal integration/enhancements, and server virtualization initiatives• Rapidly grew team from a $15 million project cost run rate to over $35 million project cost run rate in less than a year by increasing contractors from fewer than 20 to more than 50 and using significant vendor augmentation• Increased business executive engagement by aligning project sponsorship with senior business leaders, which evolved business perception of their role and drove tighter collaboration within the project teams Show less

Toronto

Electronics manufacturer

Toronto, Canada Area

Global IT Project Management OfficePromotion: June 2008Merit Award: July 2009

Toronto, Canada Area

Promotion: August 2007Merit Awards: November 2006, May 2008

Toronto, Canada Area

Promotion: October 2004Merit Award: October 2005

Toronto, Canada Area

Shop Floor Application/SAP Integration Promotions: September 2000, October 2003

Toronto

Engineering consulting services

Mba, Strategic Management & International Business

Achieved Dean's List Honours

Basc., Mechanical Engineering

Activities and Societies: President - Queen's Archery Club • Graduated with First Class Honours • Dean's Scholar • Queen's University.

Honours Bsc., Computer Science - Information Systems