Ian Cheng Email & Phone Number

Vancouver, British Columbia, Canada

- Supports in the supervision of Transit Operators engaged in providing the day-to-day operational delivery of effective, safe, and reliable conventional and/or community transit services to customers in the Lower Mainland at an assigned Transit Centre.- Processes a variety of requests from Operators such as LOAs, BOT, family days, and re-scheduling or deferring AV. - Administers corporate policy, procedures, and standards in a consistent and equitable manner to provide and… Show more - Supports in the supervision of Transit Operators engaged in providing the day-to-day operational delivery of effective, safe, and reliable conventional and/or community transit services to customers in the Lower Mainland at an assigned Transit Centre.- Processes a variety of requests from Operators such as LOAs, BOT, family days, and re-scheduling or deferring AV. - Administers corporate policy, procedures, and standards in a consistent and equitable manner to provide and maintain reliable and effective public transportation by ensuring maximum Transit Operator availability. - Ensures adherence to the terms of the Collective Agreement to minimize operating problems.- Lends support in a variety of Operator programs including wellness, well-being, and attendance, maintains related records, counsels Operators, investigates sick leave issues and refers employees to the Employee Assistance Program or specific policies. Approves sick leave pay and requests medical certificates as required.- Developing good working relationships with Transit Operators to support a positive, cooperative, and safe work environment through coaching, and the identification of development opportunities.- Responding to customer complaints and commendations, investigates issues and may follow up with Transit Operators. Maintains good public relations by responding to enquiries and issues in writing or by phone. Show less

Vancouver, British Columbia, Canada

- Responsible for performing various adminstrative tasks which includes responding to operator trouble calls or inquiries, inputting and updating manual and computerized records- Additional assistantance in responding to Operator requests where there are contractual terms or established guidelines; and processing Transit Operators daily pay and leave exceptions.- Duties included participation in quarterly consolidated and signups encompassing holiday block, regular or spareboard work… Show more - Responsible for performing various adminstrative tasks which includes responding to operator trouble calls or inquiries, inputting and updating manual and computerized records- Additional assistantance in responding to Operator requests where there are contractual terms or established guidelines; and processing Transit Operators daily pay and leave exceptions.- Duties included participation in quarterly consolidated and signups encompassing holiday block, regular or spareboard work and annual vacations. - Responsible for conducting daily roll-calls for work assignment and conducting any additional dispatching Show less

Richmond, British Columbia, Canada

Vancouver, Canada Area

- Coordinated scheduling for 50+ community health workers in accordance to individual client’s care plans and collective agreement provisions - Oversaw the implementation of client care plans for 100+ seniors- Demonstrated high levels of customer service by meeting extensive demands under tight deadlines- Developed healthy and solid relationships with clients as well as informed them of their placements such as name of health workers assigned to them, teams of service and changes to… Show more - Coordinated scheduling for 50+ community health workers in accordance to individual client’s care plans and collective agreement provisions - Oversaw the implementation of client care plans for 100+ seniors- Demonstrated high levels of customer service by meeting extensive demands under tight deadlines- Developed healthy and solid relationships with clients as well as informed them of their placements such as name of health workers assigned to them, teams of service and changes to schedule - Responded to client feedbacks, enquiries and complaints by investigating and taking required action - Managed high volume of phone calls in a professional manner while responding to enquiries and customer complaints - Managed and approved vacation days for employees as well as arrange training for community health workers Show less

Vancouver, Canada

- Provided professional customer service to clienteles by anticipating and calmly addressing guests by resolving their problems, complaints and concerns - Operating switchboard and assisting enquiries - Informed guys of hotel amenities and offerings as well as provided information with local tourism - Responsible for receiving guests’ payments and oversaw overnight auditing

Hong Kong

- Provided excellent customer service by greeting customers, responding to questions and improving engagement with merchandises- Operating cash registers and managing financial transactions - Increased store sales by having superior product knowledge, introducing promotions and cross selling products to increase purchase amounts- Demonstrated attention to detail by maintaining the presentation of the sale floor, signage and displays of products - Organized and maintained… Show more - Provided excellent customer service by greeting customers, responding to questions and improving engagement with merchandises- Operating cash registers and managing financial transactions - Increased store sales by having superior product knowledge, introducing promotions and cross selling products to increase purchase amounts- Demonstrated attention to detail by maintaining the presentation of the sale floor, signage and displays of products - Organized and maintained inventory and stocks Show less

Mortgage Broker Course

Completion of Mortgage Broker Course at UBC

Certificate In Business Management, Business Administration And Management, General

Bachelor Of Arts (Ba), Geography

Passionate in resource, environment and city planning as well as social welfare