Ian Sweeney Email & Phone Number

Markham, Ontario, Canada

As a Product Manager, I focus on enhancing fulfillment systems and boosting operational efficiency. I lead initiatives to streamline processes and implement solutions that drive performance. By leveraging data and working closely with cross-functional teams, I ensure we deliver seamless integrations and innovative solutions. Building and maintaining strong client relationships is key to aligning our systems with client needs and expectations, driving both operational success and customer satisfaction.

Markham, Ontario, Canada

I've had the opportunity to lead and shape continuous improvement initiatives across multiple departments at Engage People, driving a 20% boost in operational efficiency. Using Lean Six Sigma principles, I’ve been able to streamline processes and cut down call center costs by 28%. I’m passionate about using data analysis to spot opportunities for improvement and partnering with teams to implement creative solutions. Collaborating with cross-functional teams to tackle bottlenecks and standardize processes has been key to ensuring smooth operations and reducing errors across departments. Building strong relationships with stakeholders has been a rewarding part of aligning improvement efforts with the company’s broader goals.

During this time, I focused on evaluating and enhancing business processes, resulting in a 20% increase in efficiency. Collaborating with teams across the organization, I streamlined workflows and shortened deployment timelines. By standardizing processes and rolling out KPIs, I empowered teams to make data-driven decisions and foster continuous improvement. One of my proudest achievements was leading process audits that pinpointed areas for optimization and managing smooth transitions through effective change management.

In this role, I managed a team of five, overseeing 15+ client accounts. I worked closely with internal teams to deliver on client expectations, enhancing the on-boarding experience, which led to faster on-boarding times and improved client satisfaction. I’m passionate about creating a client-centric culture, focusing on proactive problem-solving, responsiveness, and building strong relationships. Throughout my time, I also had the chance to mentor and coach my team, helping to drive their growth and success.

Building on my experience in customer support and order processing, I transitioned smoothly into the Operations Manager role, deepening my knowledge of the loyalty and recognition industry. I collaborated with various departments to solve problems and enhance efficiencies, overseeing 2-3 direct reports in both the order processing and customer support teams.In 2018, I took on the role of junior project manager during our implementation of NetSuite OneWorld. By working closely with stakeholders from Finance, Operations, Client Success, and Technology, we significantly improved the turnaround time for invoicing and vendor bills. This initiative also helped us scale the management of merchandise and gift card offerings, enhancing our service to clients and streamlining our internal processes.

I supported over 15+ loyalty and recognition rewards programs, coordinating with our warehouse and drop-ship vendors to ensure merchandise orders were dispatched accurately and on time. During this period, I also played a key role in two major acquisition campaigns for a large financial institution each year, shouldering a significant portion of the operational workload, which earned me Employee of the Year in 2016. Throughout my time in this role, I worked to streamline operations and reduce errors while collaborating closely with internal teams to ensure seamless execution.

Starting out in customer service, I handled a large volume of inquiries through various channels and consistently exceeded response time and resolution targets. I was able to identify inefficiencies in the process, contributing to a 50% decrease in customer inquiries year-over-year. My role involved gathering feedback from customers and working with product teams to enhance the overall experience.

Toronto, Ontario, Canada

Working on and off set, I was part of the Special Effects department creating effects such as pyrotechnics, bullet hits, smoke, propane, water, fire, and wind to name a few. It was our job to make the illusions in movies and television seem as real as possible.Shows: Covert Affairs (Seasons 3-5), Kick-Ass 2, Hemlock Grove, Beauty and the Beast

Toronto, Ontario, Canada

Provided general labour to production departments such as wardrobe, construction, paint and special effects.Shows: Pacific Rim, Resident Evil: Retribution, Total Recall, Hannibal, Warehouse 13, Being Erica, Against the Wall

Bachelor Of Commerce - Bcom

General Arts & Science - Gap