Ian Sweeney Email & Phone Number

Markham, Ontario, Canada

As a Product Manager, I focus on enhancing fulfillment systems and boosting operational efficiency. I lead initiatives to streamline processes and implement solutions that drive performance. By leveraging data and working closely with cross-functional teams, I ensure we deliver seamless integrations and innovative solutions. Building and maintaining strong.

Markham, Ontario, Canada

I've had the opportunity to lead and shape continuous improvement initiatives across multiple departments at Engage People, driving a 20% boost in operational efficiency. Using Lean Six Sigma principles, I’ve been able to streamline processes and cut down call center costs by 28%. I’m passionate about using data analysis to spot opportunities for.

During this time, I focused on evaluating and enhancing business processes, resulting in a 20% increase in efficiency. Collaborating with teams across the organization, I streamlined workflows and shortened deployment timelines. By standardizing processes and rolling out KPIs, I empowered teams to make data-driven decisions and foster continuous.

In this role, I managed a team of five, overseeing 15+ client accounts. I worked closely with internal teams to deliver on client expectations, enhancing the on-boarding experience, which led to faster on-boarding times and improved client satisfaction. I’m passionate about creating a client-centric culture, focusing on proactive problem-solving.

Building on my experience in customer support and order processing, I transitioned smoothly into the Operations Manager role, deepening my knowledge of the loyalty and recognition industry. I collaborated with various departments to solve problems and enhance efficiencies, overseeing 2-3 direct reports in both the order processing and customer support.

I supported over 15+ loyalty and recognition rewards programs, coordinating with our warehouse and drop-ship vendors to ensure merchandise orders were dispatched accurately and on time. During this period, I also played a key role in two major acquisition campaigns for a large financial institution each year, shouldering a significant portion of the.

Starting out in customer service, I handled a large volume of inquiries through various channels and consistently exceeded response time and resolution targets. I was able to identify inefficiencies in the process, contributing to a 50% decrease in customer inquiries year-over-year. My role involved gathering feedback from customers and working with.

Toronto, Ontario, Canada

Working on and off set, I was part of the Special Effects department creating effects such as pyrotechnics, bullet hits, smoke, propane, water, fire, and wind to name a few. It was our job to make the illusions in movies and television seem as real as possible.Shows: Covert Affairs (Seasons 3-5), Kick-Ass 2, Hemlock Grove, Beauty and the Beast

Toronto, Ontario, Canada

Provided general labour to production departments such as wardrobe, construction, paint and special effects.Shows: Pacific Rim, Resident Evil: Retribution, Total Recall, Hannibal, Warehouse 13, Being Erica, Against the Wall

Bachelor Of Commerce - Bcom

General Arts & Science - Gap