Ian Dite Email and Phone Number
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Ian Dite personal email
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Adept and driven team leader with nearly 20 years of experience overseeing large, high-performing teams at a multi-million dollar annual revenue B2B software-as-a-service (SaaS) company.
Api Nation
View- Website:
- apination.com
- Employees:
- 12
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Customer Success Team ManagerApi Nation May 2023 - Present
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Business Support ManagerMillennium Systems International Jan 2015 - Apr 2022Parsippany, New Jersey, United StatesAs Business Support Manager I oversaw a team of 40 specialists. Developing and training on processes, procedures and continuing education and career growth. Increased team efficiency by creating an online educational portal for clients by identifying customer needs, planning strategic initiatives and coordinating updates with a return of call volume and wait time decreasing by 75% without sacrificing quality. -
Business Support Team LeadMillennium Systems International Jan 2011 - Dec 2014Parsippany, New Jersey, United StatesOversaw the technical support team to respond and resolve a minimum of 300 customer outreaches per day during a time of significant business and industry growth while ensuring the team had the proper resources to adapt and thrive. Provided one-one-one and team coaching strategies to exceed departmental goals in customer satisfaction and add-on services.
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Level 2 TechnicianMillennium Systems International Jan 2007 - Dec 2010Parsippany, New Jersey, United StatesIdentified opportunities to improve the customer experience by developing and presenting webinars to clients on the software's technical aspects. Acted as point-person to resolve complex customer related issues while ensuring complete customer satisfaction.
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Level 1 TechnicianMillennium Systems International Sep 2004 - Jan 2007Parsippany, New Jersey, United StatesCreated internal knowledge base to disseminate best practices and standards to be used during new customer onboarding. Handled incoming customer disputes and technical issues with a high customer satisfaction close rate.
Ian Dite Skills
Ian Dite Education Details
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Management Information Systems, General
Frequently Asked Questions about Ian Dite
What company does Ian Dite work for?
Ian Dite works for Api Nation
What is Ian Dite's role at the current company?
Ian Dite's current role is Customer Success Team Manager at API Nation.
What is Ian Dite's email address?
Ian Dite's email address is id****@****are.com
What schools did Ian Dite attend?
Ian Dite attended Montclair State University.
What skills is Ian Dite known for?
Ian Dite has skills like Leadership, Customer Experience, Help Desk Support, Sharepoint, Salesforce.com, Customer Success, Webinar Development, Software Support, People Management, Training And Development, Software As A Service, Escalations Management.
Who are Ian Dite's colleagues?
Ian Dite's colleagues are Justin Hua, Yegor Heiz, Dimitriy Grishin, Дмитрий Рак, Andrii Troian, Ihor Y., Diyor Sattarov.
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