As a telecom-focused IT professional, I am passionate about great engineering and robust and reliable products. Telecom and IT challenges are particularly intriguing to me, and I enjoy the puzzle of figuring out the highest quality, most dependable solutions. Helping companies to build and maintain their telecom systems both economically and at their full operating potential has become my focus. More than design, more than support and troubleshooting, I pride myself on drilling down to determine the resources they need, identify the root causes of communication breakdowns and deliver innovative ways to make processes not just better but best.