Ian Garratt Email & Phone Number

Sheffield, GB

Sheffield, England, United Kingdom

• Project management of software and hardware installations and upgrades, adhering to Prince 2 Methodologies.
• To implement, follow and enforce effective standardised ways of working in accordance with IT best practice.
• Project planning, monitoring and reporting progress.
• Providing guidance and leadership to a wide spectrum of stakeholders
• Develop and deliver training programs to a variety of professionals.
• To oversee and provide guidance on support calls logged to the CRM system.

Sheffield, United Kingdom

• Project management of software and hardware installations and upgrades, adhering to Prince 2 Methodologies.
• To implement, follow and enforce effective standardised ways of working in accordance with IT best practice.
• Project planning, monitoring and reporting progress.
• Providing guidance and leadership to a wide spectrum of stakeholders
• Develop and deliver training programs to a variety of professionals.
• To oversee and provide guidance on support calls logged to the CRM system.

Sheffield, United Kingdom

• Troubleshoot and resolve customer support tickets with dedicated SLA.
• Providing support and maintenance of both hardware and software peripherals.
• Installation and configuration of a wide variety of software packages.
• Management of support tickets in CRM system.
• Escalation of support tickets when necessary and liaising with customer to provide updates.

Sheffield, United Kingdom

• Supporting children and young adults who have moderate or severe learning difficulties.
• Encourage independent skills, support in literacy, numeracy and ICT.
• Offer a stimulating, happy and secure learning environment where everyone is valued.

Sheffield, United Kingdom

• Supervising team members to ensure the examination procedures are carried out correctly.
• Responsible for ensuring all students receive the appropriate amount of support during examinations.
• Ensuring all the examination guidelines are followed correctly and efficiently.

Sheffield, United Kingdom

• Manage the performance of staff members, in line with company personnel policies and procedures
• Develop and deliver training programs to new and existing staff members.
• Manage and oversee all bar duties on match days.
• Deliver excellent customer service and maintain a high standard of customer management, at all times
• Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property.
• Manage stock management processes, stock counts, line checks and cleaning, wastage reports and loss investigation.

Sheffield, United Kingdom

• Handling customer finances and processing sales orders accurately.
• Worked as part of a team to ensure targets and deadlines are met.
• Training of new staff to the company.

Barnsley, United Kingdom

• University Placement Year
• Assisting with the development of the Barnsley Council Website..
• Managing a service desk.
• Providing advice on ICT solutions to clients.
• Developing new web applications.
• Project Management and adherence to Prince 2 Methodologies.

Sheffield, United Kingdom

• Using sportswear knowledge to give advice to customers on sportswear products.
• Handling customer finances and processing sales orders accurately.
• Worked as part of a team to ensure targets and deadlines are met.
• Training of new staff to the company.

Bsc (Hons), Information Communication Technology, 2:1 Honours

Activities and Societies: British Computer SocietyFields of Study: Advanced Web Programming Designing Information Systems for People.

A Level / Btec

Fields of Study: A Level Applied ICT A Level General Studies AS Level Accounts AS Level Sports Studies BTEC Sport and Exercise Science Key.

Gcse

Fields of Study: English Language English Literature Food Technology French Geography History ICT Mathematics Religious Education Science.