Ian George Email & Phone Number

Edmonton, Alberta, Canada

Prospect existing Grand & Toy Ltd.'s customer base for technology opportunities in Western Canada.Present Grand & Toy Ltd's technology value proposition to key stakeholders within Grand & Toy Ltd.'s customer base in Western Canada.Develop and enhanced relationships with senior leaders within Grand & Toy's existing customer base in Western Canada.Deliver enhanced return on investment to Grand & Toy Ltd.'s customers based on Grand & Toy Ltd.'s value proposition.Enhance the supply chain value chain by leveraging manufacturer relationships and programs.Obtain and maintain industry relevant certifications.

Edmonton, Canada Area

Business Analysis: analyze business unit sales to determine areas of strength and opportunity. Use the report analysis to build strategies with account managers to increase sales.Strategic Planning: work with the technology sales department in the ISO organization to discuss account technology positioning.Coaching: guide employees through the individual development plan process, manage sales and sales funnels, personal goal and productivity forecasting, and skill enhancement.Employee Training and Development: work in conjunction with the Team manager to help employees to identify competencies, skill strengths, develop near strengths, and mitigate weaknesses. Focus applied to developing skills and strengths required for future growth.Interviewer: Interview potential candidates with Team Manager to determine interviewee strengths as well as consult with Team Manager on candidate viability based on needed role requirements.NMSO and Bid Management: work with Federal sales teams to manage sales on Federal Government technology based standing offers, the e-commerce team to have bids loaded into Grand & Toy's systems, and maintain purchase order bid cost files.Data Analysis: using Essbase to: analyze sales trends, measure technology sales KPI's, business vertical analysis of technology product sales, and correlative analysis.

Edmonton, Canada Area

Brand Development: increase Grand and Toy's (an OfficeDepot Max company) technology presence by developing strong relationships with current and new accounts. Consulting Services: make recommendations to key stakeholders to assist them in the assessment of their current IT and software infrastructure, provide suggestions to improve existing processes, and sell solutions that increase productivity of end users while lowering over-all cost of operations.Small Project Implementation: establish integration strategies with key stakeholders and project managers and support the project management team during the deployment of process changes.Manage Buyer Relationships: work with HP, Lexmark, Okidata, Lenovo, Dell, Canon, Synnex, Ingram Micro, Tech Data, BlueStar, D&H, Central Distribution, Jabra, Plantronics, Viewsonic, LG, Samsung, Adobe, and Kingston.

Acheson, Ab

General Labourer: Worked with a team of 6-18 individuals to complete road construction/road improvement projects.Pre-marking: Installed guidelines using blueprints and provincial and federal standardization manuals to assist crews with the completion of time sensitive projects.Dangerous Goods: Maintained all required documents, training, and reporting guidelines in accordance with Transport Canada regulations which included the guidelines for dispensation of dangerous goods.Problem Solving: Assisted in the resolution of and resolved complex issues resulting from the discrepancies caused by inaccurate engineering blue prints.Detour Installation: Worked with city engineers to coordinate and deploy detours in accordance with Road Safety Rules for multiple medium to large cities including the set up and take down of the detours.Semi-permanent Marking Installation: Coordinated and participated in the installation of road markings with crews up to 18 individuals to ensure prompt, effective, and accurate road marking symbols.

Edmonton, Canada Area

Conflict Resolution: Facilitated and resolved conflicts between Dell and Dell's consumers in the Canadian marketplace while mitigating Dell's potential liabilities.Negotiation: Negotiated settlements between Dell and Dell's customers through the implementation of IT resolutions and cash dispensations while minimizing the impact to Dell's overall operation costs.Training: Trained my colleagues in the resolution processes while demonstrating professional communication for both internal and external stakeholders. Utilized positive re-enforcement coaching that focused on high-lighting best practices.Results Oriented: Increased overall department efficiency by decreasing the Executive Support Team's overall resolution time frame while maintaining a healthy, positive, and professional work environment. Led and organized team meetings that incorporated the sharing of best practices and facilitated the practice of collaborative resolution techniques for complex cases.Interdepartmental coordination: Consulted with Dell's engineering team to identify production issues, including the capture of manufacturing issues where needed. Consulted with Dell's Legal and Media Relations teams to ensure consistent professional messaging with external clients.Interdepartmental collaboration: Worked with Dell's Media Relations team, Legal team, Senior Directors, Senior Managers, Investor Relation's team, Presidents and CEO's Executive Assistants to ensure appropriate responses were issued to the public regarding sensitive escalations.Privacy: Managed and maintained Dell Canada's privacy complaint line and e-mail folders providing sensitive resolutions to Dell's external customers.Cost Management: Ensured that resolutions to all handled issues were implemented with minimal cost to Dell.Multitasking: Tracked and managed multiple e-mail accounts within Dell to ensure that customers were responded to within established internal guidelines.