Vp Of Operations & Coo
Hired initially to conceptualize and develop client content manageable websites, e-commerce solutions and high end web based applications. Challenged to define, manage and orchestrate development within determined budgets and time lines for a multitude of industries. Advanced to role of Chief Operations Officer to direct, develop and manage internal operations and productivity resulting in significant gains in quality, efficiency, collaboration and client satisfaction. Provided leadership for a 48 person workforce with focus on business development, client relations, administrative affairs and profitability. Key Contributions: • Designed and programmed a retail e-commerce application that managed many different store fronts and utilized a centralized database accessed by an administration control panel. The system also integrated with payment gateways and shipping API's in a LAMP environment • Conceptualized and project managed a web-based CRM used for multiple functions such as a support desk ticketing system and a financial management system • Designed and created reports on customer service and other key performance indicators to analyze and develop strategies for business improvement and development • Collaborated with internal and client executives to formulate business plans and strategic goals • Initiated and launched programs to improve operations and communication both internally and with client based projects • Cultivated, trained, and mentored the management staff across many different professional IT disciplines • Broad knowledge of IT technologies covering network devices, enterprise level servers and storage, and corporate software • Built and negotiated partner relationships with notable vendors such as Dell/EqualLogic, VMWare, Microsoft, and Cisco