Ian Green Email & Phone Number

Seville, Al, Es

Supervise daily operations for a cross-functional team, managing all aspectsof staffing, coaching, training, and development to foster a high-performance team environment focused on exceptional customer service.• Lead the implementation of employee-facing communications and leadershipskills to mobilize teams in goal achievement and ensure retention.• Strategize to drive operational effective through short and long-term goalplanning, scheduling and workflow planning, and operational monitoring.• Manage product and maintenance vendor relations, including oversight ofP.O.S. and work completion; supervise these teams during operations duringall aspects of maintenance, special product ordering, and productpromotions.• Safely operate forklift to complete projects within strict time and budgetconstraints and in alignment with planograms.• Oversee on-time store opening and closing.• Earned several promotions through a 6-year tenure, advancing throughpositions of Stocker, Lead Stocker, Associate Lead (with keys), and finallyAssistant Store Manager at the beginning of 2017.

Ann Arbor, Michigan

Managed stocking and cash register while delivering high-quality service.· Cultivated relationships with customers while strategizing with internalteams to identify customer needs for additional sales opportunities.

Ann Arbor, Michigan

Identified and resolved complex customer concerns through active listeningand transparent communications, resulting in improved satisfaction andretention.· Charged with project management efforts by management teams, overseeingthe timely and cost-efficient delivery of all assignments at the highestquality.· Recognized as #1 in district for monetary donations during a “Pet CancerResearch” fundraiser sponsored by Blue Buffalo, independently generating$2,000+ in donations (2nd in District was $1,100).· Delivered exceptional animal care while providing recommendations tocustomers regarding animal products to drive sales.