Ian Greenspon Email & Phone Number

Montrea

Montreal, Canada Area

- Ensuring information flow between sales, administration & production departments.- Answering customer inquiries on ETA, availability and technical issues- Order entry

- Handle return requests of defective cellular product to return merchandise to vendor (RMA's)- Generate weekly report and followup detailing defective product remaining at store level requiring RMA- Monitor inventory flow in head office based stock balance initiatives- Maintain service related documentation to serve as A to Z "how to" handbook of daily.

- Calculate commission owed to approximately 200 employees monthly- Analyze commission discrepancies reported by employees- Calculate corporate commissions earnings for accounting department to forecast monthly revenues- Sorting, Filing & Archiving of cellular contracts

Cash & Inventory balancing, sales & product training, employee scheduling, satisfying customer needs and/or complaints

Ordered product from vendors, maintained stock levels in 45 locations based on sales, stock balancing. Processed & filed price protection claims

Cash balancing, product training, employee scheduling

Developed national marketing programs, elearning material, and sales aid materials. Maintained and supported Mystery Shopper program.Position was abolished in November 2003. Final 3 months of employment were as store manager until location closure.

Sales & training of new staff in computer & software sales.

Aec, Computer Sciences

Dec, Social Sciences & Creative Arts

Activities and Societies: Highly involved with several aspects of school newspapers (Production, writing & editing)

Education record