Ian W. Email & Phone Number

- Analyze and resolve benefit coding and claims processing inquiries, resulting in a 20% reduction in turnaround time for client responses.- Implement timely updates based on QA feedback, maintaining a 98% accuracy rate in claims processing.- Develop and implement new pharmacy benefit plan designs in RxClaim, enhancing system functionality and client satisfaction.- Lead system testing and monitoring initiatives, ensuring optimal system capabilities and accuracy in claims processing.- Provide expert support for the Benefit Edit Tool (BET) submissions, improving client engagement and operational efficiency.- Utilize advanced Excel functions to create and optimize plan build checklists and macros, streamlining drug list integration and enhancing data readability.- Execute comprehensive reports and queries to conduct detailed plan analysis, driving data-driven decision-making for process improvements.

• Review more than 100 pathology cases daily, ensuring accurate diagnosis and treatment planning through IHC workflows.• Extract critical data from pathology reports and progress notes to facilitate Next-Generation Sequencing (NGS) and Immunohistochemistry (IHC) testing, enabling accurate diagnosis and treatment of patients.• Collaborate with pathologists and histotechnologists to prioritize tasks and optimizing workflow efficiency.• Ensure timely delivery of IHC products, working collaboratively to enhance offerings and meet customer requirements.• Act as a key liaison between the Pathology team and other departments, fostering cross-functional collaboration and communication.• Proficient in the usage of LIMS software to facilitate proper patient data abstraction, documentation, and testing.

Raleigh, North Carolina, United States

• Conducted daily data audits and verification processes to identify and rectify inaccuracies, leading to a 15% increase in data accuracy and integrity.• Contributed to a research project examining gene expression in mayflies under different salinity conditions, leading to a 25% boost in data accuracy.• Co-authored research paper published in a reputable scientific journal, highlighting findings on environmental impact assessment.• Applied statistical analysis techniques to interpret data and create comprehensive reports on research findings.

Raleigh, North Carolina, United States

• Processed and managed 10-30 samples daily for QuEchERS pesticide extraction, ensuring efficiency and accuracy in laboratory operations.• Utilized advanced laboratory equipment, including pipettes, balances, and centrifuges toprepare samples for analysis.• Performed QuEChERS extractions, under supervision, to aid in detection of pesticide residue.• Implemented a comprehensive sterilization process that resulted in a 20% increase in operational efficiency and reduced downtime of equipment by 15%.• Oversaw maintenance and upkeep of 5 designated lab spaces, ensuring compliance with safety regulations and protocols.

Raleigh, North Carolina, United States

• Processed an average of 30 cytology samples daily, overseeing the preparation and staining of up to 100 slides per day, optimizing laboratory workflow efficiency.• Handled 30-100 histology specimens per day, encompassing sampling, dictation of reports in Epic, and performing fixation, embedding, sectioning, and staining of slides.• Managed assignments and schedules for a team of 5 lab assistants, guaranteeing complete coverage and improving efficiency by 20%.• Efficiently organized and maintained catalog of 500+ patient slides and blocks, collaborating with 3 pathologists and 2 external offices for consultation and ancillary testing, resulting in a 20% increase in workflow efficiency.

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Associate Of Science - As, Clinical Laboratory Science/Medical Technology/Technologist