I am a motivated Support Team Lead with extensive experience in technical support, team management, and process improvement. At Onaware, I manage the support ticketing system, control documentation, and select ticketing solutions tailored to our needs.Previously, at Agora Publishing Services Ireland (APSI), I supervised a team, implemented automation projects, and maintained client satisfaction through efficient queue management and SQL proficiency. My role also involved training coordination and international client communication.I hold a BSc in Entertainment Systems from Waterford Institute of Technology, specializing in Games Development. I also have experience as an independent games developer and have volunteered at the Edmond Rice Community Youth Centre, managing their website.My strengths include excellent communication skills, a passion for continuous improvement, and the ability to thrive in fast-paced environments.