Ian Barrett Email & Phone Number

Toledo, Ohio Metropolitan Area

As part of my job role, I am responsible for deploying ServiceNow as the central hub to streamline workflows and ensure seamless communication among on-site team members. One of my key tasks involves orchestrating complex projects to enhance network infrastructure and voice systems across diverse healthcare facilities. I closely collaborate with clients to understand their needs and challenges, offering data-driven insights and recommendations to optimize their business processes.I am also actively contributing to the development of a comprehensive knowledge base within ServiceNow, enabling analysts to access real-time information and resources.My accomplishments within this role are following: Played key role in onboarding new team members to ensure smooth transition and effective integration. Recognized as primary escalation point for 4 prominent telecom carriers to ensure efficient issue resolution. Managed team of resources to optimize their productivity and performance by showcasing strong leadership skills. Oversaw successful launch of high-potential Point of Care (POC) kiosk upgrade project within initial three months, showcasing exceptional project management skills. Implemented proactive cost-saving measures by identifying and decommissioning unused data and telecom circuits, leading to substantial monthly cost savings for customers.

Toledo, Ohio

Toledo, Ohio Metropolitan Area

As part of my job role, I am responsible for deploying ServiceNow as the central hub to streamline workflows and ensure seamless communication among on-site team members. One of my key tasks involves orchestrating complex projects to enhance network infrastructure and voice systems across diverse healthcare facilities. I closely collaborate with clients to understand their needs and challenges, offering data-driven insights and recommendations to optimize their business processes.I am also actively contributing to the development of a comprehensive knowledge base within ServiceNow, enabling analysts to access real-time information and resources.My accomplishments within this role are following: Played key role in onboarding new team members to ensure smooth transition and effective integration. Recognized as primary escalation point for 4 prominent telecom carriers to ensure efficient issue resolution. Managed team of resources to optimize their productivity and performance by showcasing strong leadership skills. Oversaw successful launch of high-potential Point of Care (POC) kiosk upgrade project within initial three months, showcasing exceptional project management skills. Implemented proactive cost-saving measures by identifying and decommissioning unused data and telecom circuits, leading to substantial monthly cost savings for customers.

Holland, Ohio, United States

In this role, one of my primary responsibilities involved updating billing and statement information within Velocity Ticket Manager to maintain precise and current records of telecom expenses. I served as the main point of contact for communicating with telecom carriers, handling service updates, account changes, and billing inquiries to foster seamless and error-free relationships.Additionally, I collaborated with fellow TEMs to identify and resolve discrepancies and issues within telecom invoices.A section of my key contributions include: Maintained and updated Excel trackers with new and revised telecom expense information for data-driven decision-making and expense tracking. Coordinated with clients to ensure continuity of telecom services, addressing their needs and concerns while identifying opportunities for cost savings and service improvements.

Holland, Ohio, United States

Here, I provided exceptional assistance to hotel guests by helping them connect to WIFI services for a smooth and hassle-free experience. I used Velocity Ticket Manager to create and maintain support tickets, tracking, escalating, and organizing technical issues reported by guests to ensure timely resolution.Here are some of my proudest achievements: Troubleshot and resolved technical issues by addressing Layer 1 & 2 network issues over phone. Developed comprehensive training materials that significantly enhanced overall call center statistics. Led and mentored new hires by imparting proper procedures and troubleshooting steps for hotel network services. Collaborated with other tier-one hospitality support agents to solve complex technical issues by providing efficient and effective solutions.

Perrysburg, Ohio, United States

Worked collaboratively with the Agent on updating the Microsite provided by State FarmAnswered phones via a multi-line Voice over Internet Protocol (VoIP) phone system.Used Salesforce to update, view, and reach out to clients to assist them with their needs.Coordinated with Corporate State Farm Level employees to solve technology-related problems.

Collaborated with customers, to specify, in detail what customers are ordering by communicating effectively and efficiently both in person and over the phone for their ordersCreated orders that have clear and concise descriptions for the designersSetup & teardown of large events like The Marathon ClassicTroubleshot all Technology related issuesExpert level knowledge of Floral Accounting Systems, a complete Consumer Resource Management System & Database

Bachelor'S Degree, Information Systems

Activities and Societies: Association of IT Professionals student organization Marketing Chair

Education record

Activities and Societies: Marching Band, National Honor Society, Spring Musical Backstage Head