Ian Kerman Email & Phone Number

Radnor, Pennsylvania, Us

Rtp, North Carolina, Us

- Responsible for all non-sales customer-facing activities, including technical pre-sales, onboarding, training, deployment, customization, and post-sales support.- Shepherded customers through proofs-of-concepts leading to new sales.- Maintained 100% customer retention through the first two renewal cycles and grew the customer base within existing companies.- Grew the Customer Success team and established processes for issue handling and escalation.- Additional responsibilities include partner recruitment, management, and integration; providing the “voice of the customer” during product roadmap meetings; and producing customer case studies and video demos.

Vélizy-Villacoublay, Fr

- Worked with a cross-functional team to develop stories, design custom interfaces & applications, and implement the technology stack.- Designed Pipeline Pilot prototypes to advise the M&A Strategy group about future projects, acquisitions, and partnerships.- Mentored university students and interns with antibody-focused machine learning, augmented reality, and AutoML projects.- Managed the Innovation Center’s physical & technical maintenance, including leading and producing customer visits and demonstrations.- Collaborated with other teams in BIOVIA, including the Contract Research team, on data science projects, designing and evaluating UXs, and assisting special projects with R&D and sales.

Vélizy-Villacoublay, Fr

- Work with customers to assess needs and develop requirements for custom solutions.- Architect and develop cost-saving solutions using Pipeline Pilot and other integrated technologies.- Built custom toolsets for other Professional service members, decreasing their build-time.- Wrote and delivered the “Advanced Pipeline Pilot for Software Engineers” training course for internal and external Pipeline Pilot developers.

Vélizy-Villacoublay, Fr

-Provided technical and scientific support for Pipeline Pilot, assisting clients in building and troubleshooting data analysis pipelines.-Was the Subject Matter Expert for Next Generation Sequencing, Sequence Analysis, Gene Expression, Text Analytics, and Image Analysis toolsets.-Served as the lead support engineer for BIOVIA Insight, the data analysis and visualization tool.-Designed, built, and managed the online Interactive Support Matrix tool used by customers to easily find system requirements for BIOVIA products.-Provided beginner and expert-level training on Pipeline Pilot.

San Diego, Ca, Us

Worked in various roles while the company grew from eight employees to 25. Key accomplishments include developing a predictive model for protein-ligand interactions, developing an in silico screening platform, and constructing a structure-activity database for the company's chemists, biologists, and management to access data and results.

La Jolla, Ca, Us

Designed, implemented and helped teach an introductory course in bioengineering research.

La Jolla, Ca, Us

Teaching Assistant for the laboratory course "Biochemical Techniques."

Performed analysis of MS/MS data to correct genome annotations. Identified proteolytic cleavage sites and post-translational modifications from bacterial strains.Resulting Publication:N. Gupta, J. Benhamida, V. Bhargava, D. Goodman, E. Kain, I. Kerman, N. Nguyen, N. Ollikainen, J. Rodriguez, J. Wang, M.S. Lipton, M. Romine, V. Bafna, R.D. Smith and P.A. Pevzner (2008). Comparative Proteogenomics: Combining Mass Spectrometry and Comparative Genomics to Analyze Multiple Genomes. Genome Research. 18:1133-1142.

San Diego, California, Us

Studied DNA methylation patterns of transcription factor binding sites in pancreatic islets in the Islet Cell Research Laboratory at the Whittier Diabetes Institute.

Master Of Science - Ms, Computer Science

Master Of Science - Ms, Biology

Bachelor Of Science - Bs, Bioengineering: Bioinformatics

Bachelor Of Science - Bs, Molecular Biology