Ian La Roche Email & Phone Number

New Orleans, Louisiana, United States

• Responsible for maintaining daily workflow of employees, specials, and events• Responsible for hiring and terminating employees.• Responsible for training all new hires between FOH and BOH.• Maintained and researched new products to feature weekly• Responsible for maintaining inventory and quality of products• Create engaging social media content to increase brand visibility and reach• Maintain extensive daily reports to measure sales, stock, and expenses• Responsible for maintaining the structural integrity of the property and neighboring tenants• Responsible for generating events to generate new customers• Sent daily reports to ownership regarding operations• Responsible for adding all new products in the POS system to accurately track sales, stock, pricing,and cost.• Responsible for implementing safe opening procedures to stay open during Covid-19

New Orleans, Louisiana, United States

• Responsible for rehabilitating and securing housing for homeless adolescents• Develop individual client assessments to identify areas of need• Maintain an organized log of client interactions and update case management plan accordingly• Utilize the case management plan to develop an individual curriculum per each client• Develop working relationships with landlords and other housing agencies to build a referral network• Maintain a revolving case management load of at least 10 clients• Successfully fulfilled grant requirements within the first six (6) months of initiation

New Orleans, Louisiana, United States

• Coordinated outreach and testing events in-order to meet deliverables• Through marketing efforts monthly goals increased exponentially• Successfully rebranded the program to be more visible in community• Responsible for the design of all flyers, T-shirts, marketing products, and brochures• Implemented various strategies to increase the avenues of acquiring new clients• Improved the flow of care for existing clients• Increased agency awareness through active outreach• Successfully connected with clients of the Drop In Center

Greater St. Louis Area

• Ability to strategically marketing products based on guests needs. • Increase customer retention through marketing tools (loyalty/reward programs) • Building guest connection through meaningful conversation. • Build company revenue by increasing guest repor and satisfaction.

Slidell

• Change and correctly fob Keg in beer walk-in during busy shifts • Prepare alcohol or non-alcohol beverages • Interact with customers, take orders and serve drinks • Assess customers’ needs and preferences and make recommendations • Prepare cocktails • Check customers’ identification and confirm it meets legal drinking age • Restock and replenish bar inventory and supplies • Stay guest focused and nurture an excellent guest experience • Comply with all food and beverage regulations

• Ensure 100% guest satisfaction on all orders. • Up-sell food in order to raise company revenue. • Monitor the status of every guest. • Quickly resolve problems. • Meet and exceed guest satisfaction. • Demonstrated leadership skill on dining parties above eight. • Craft specialty and classic cocktails drinks for guests and servers