Ian Layden Email & Phone Number

Remote

Remote

Dallas-Fort Worth Metroplex

Southlake, Texas, United States

Dallas, Texas

In his role with Patagonia, Ian has had to learn how to adapt in an ever changing world. Brought on just as the COVID-'19 worldwide pandemic was gaining traction, they quickly had to shift to an online atmosphere. They led training and group meetings with his staff over Microsoft Teams as well as over the phone. They were soon able to get into the store.

Dallas/Fort Worth Area

With Orvis, Ian has advanced the priorities of two separate store fronts and been largely responsible for the opening and the success of a new store for the company in Fort Worth, Texas. They acted as interim-manager in the absence of the store manager and successful led a staff of 10 to consistently surpass sales goals and customer expectations. They were.

Fort Worth, Texas, United States

Ian was responsible for all incoming and outgoing shipments when with the Orvis company. They also tasked with ensuring the organization and cleanliness of the back room and that all available items made it to display out on the sales floor. They trained everyone in the store in back-of-house procedure.

Southlake, Texas

In this role with REI, Ian implemented procedures to ensure efficient communication among staff and across shifts as well as instituted new methods of organization and stocking to ensure maximum efficiency in getting product from truck to floor. Additionally, they were a leader in and outside of the workplace, rallying staff behind the common belief that.

Southlake, Texas

Ian was chosen out of a 30+ person staff to attend a company wide conference and disseminate the information learned to peers over how to properly and consistently deliver the best service in an outdoor footwear department.

Southlake, Texas, United States

Ian was responsible for working with outside organizations while with REI, helping to coordinate events, volunteer opportunities for members and staff. They helped bring in donations and workers for organizations such as Keep Grapevine Beautiful, DORBA, among others.

Southlake, Texas, United States

While with REI, Ian also was an instructor for numerous of their outdoor education classes which required him to lead groups of 5-15 in instruction. This required a great deal of organization, interpersonal skills, public speaking, cooperation with staff and guests, as well as many moments of critical thinking and thinking-on-the-fly.

Southlake, Texas

Ian used his position to further a development in time management, workplace etiquette, and customer service. It is here, that Ian found a love for quality service and working with in a fast-paced, team environment. Here, Ian developed skills in visual merchandising, stockroom management, shipping and receiving, dispute resolution, and top-notch service..

Grapevine, Texas

With Summit, Ian made his first foray into specialty retail. Their main focus while with Summit was educating guests about and selling climbing equipment, clothing, and gym memberships. Additionally, they were tasked with greeting guests and providing excellent customer service, for a time they also led core exercise classes for members.

Dallas-Fort Worth Metroplex

For a short time, Ian worked across the entire DFW metroplex as a pool Barista, running ingredients from shop to shop, filling in during busy hours and when Baristas were unavailable. They were based out of the Southlake market but also traveled to Bedford, Euless, Grapevine, Fort Worth, & Dallas to help out a variety of managers at their store. They are.