Ian Pellerin Email & Phone Number

Meridian, Id, Us

Idaho, United States

Helping usher in accessible and affordable genetic testing to patients in Idaho, Montana, and Washington.

• Worked cross-functionally to create lasting positive client interactions, ensure client needs were met, address and resolve escalations, educate team members and clients in SOP, and provide world-class service to providers.• Fostered trusting relationships with clinicians in 8 territories and over 400 accounts across the U.S. with the goal of maintaining and growing genetic testing volume across all product lines: Hereditary Cancer, Reproductive Health, Pediatric & Rare Disease and Pharmacogenomics.• Interpreted account specific data to identify and address trends, understand account opportunities, and deliver meaningful, actionable, information to clients during tailored account reviews.• Lead data-driven, cross-functional strategic meetings with internal stakeholders to co-create client retention strategies, strengthen relationships, and increase volume.• Spearheaded the positioning and adoption of SaaS solutions within some of the country’s largest health systems.• Empowered clients using a collaborative partner approach to streamline workflows, further solidify our offering, and diversify testing portfolio within practices.• Contribute to product development & enhancements by collating and sharing customer feedback with senior leadership.• Ensure seamless onboarding experience for new clinicians by leading portal demonstrations, mapping out order workflows & monitoring first-time orders.

Remote

Greater St. Louis Area

• Developed, and executed a multi-level, relationship-based, marketing and sales, strategy implemented on national, regional, and local levels seeing a 9% growth in average group size and an estimated $750,000 in revenue.• Responsible for developing a multi-level, relationship-based, recruitment strategy for implementation on national, regional, and local levels.• Successfully built partnerships with external entities including executive level and operations level employees, colleges and universities, consultants, and vendors.• Developed a strategic approach to identify target locations for growth resulting in a 21% increase in established groups. • Led and motivated a mixed team of internal and third party employees to increase trust, improve effectiveness, and achieve a set of strategic priorities for all parties of interest.• Curated and presented on various growth and membership reports requested by the National Board.• Responsible for identifying key target Colleges and Universities for establishment of new groups.• Directly responsible for the training and coaching of the Growth Consultant staff.

Greater St. Louis Area

• Reviewed and implemented Fraternity policies relevant to Risk Management and Reduction, Statements of Position, Operations, etc.• Revised the billing structure for insurance and services related costs resulting in a decreased per member cost and increased net revenue for the organization.• Managed partnerships with 45+ Colleges and Universities and 15+ third-party constituents including –but not limited to – web-based administrative platforms, IT specialists, financial billing institutions, licensing & branding specialists, insurance companies, and advocacy groups.• Resolved all chapters EIN delinquencies and managed inquiries concerning IRS nonprofit status’, tax filings, etc.• Trained traveling staff in consulting competencies, commitment objectives, and targeted resolution/outcomes while leading their professional development and annual goal setting process.

Saint Louis, Mo

• Recommended and assisted in implementation of design and delivery standards for communications originating from the national office.• Redesigned and implemented a new organizational visitation plan, including expectations for the consultant program.• Fostered and strengthened relationships with campus based professionals and other key stakeholders.

Saint Louis, Mo

• Worked directly with 600+ stakeholders in areas of development & growth, strategy, project management, and critical thinking. • Made it my personal mission to actively build and mend relationships between the Headquarters and all constituent groups. • Lead discussions and workshops centered around Leadership, Risk Management, Recruitment, and Values Based decision making.• Handled logistics for Organizational events.

Buckhannon, Wv

• Taught comprehensive stroke technique to beginning and intermediate level competitive swimmers.• Applied an interactive approach with parents as well as athletes• Unified assistant coaching staff• Led the team to two consecutive championships

Buckhannon, Wv

Bachelor Of Arts (Ba), Sociology

Activities and Societies: Student Ambassador, Student-Athlete Advisory Committee, Residence Life Staff - RA, Swim Team, Theta Xi Fraternity

Education record