Marco I. Email & Phone Number

Milan, IT

Milano, Lombardia, Italia

Canton Ticino, Svizzera

• As an IT System Administrator, I have been responsible for:
• Veeam Backup and Replication: Implement and manage Veeam's backup and replication solutions for data protection.
• Office 365 Administration: Manage the company's Office 365 environment, including user accounts, licenses, and settings.
• Sophos: Implement and manage Sophos security solutions, including firewall, antivirus, and endpoint protection.
• Asset Management: Track and manage the company's physical and virtual assets using Lansweeper
• Deployment of Service Desk Manage Engine: Deploy and configure Manage Engine Service Desk, a cloud-based service desk solution.

Cerro Maggiore, Lombardia, Italia

• As an IT Junior Support, I have been responsible for:
• Assisted my manager in a variety of tasks, including: Troubleshooting technical issues, Managing IT projects, Planning and executing software deployments.
• Selected software based on the company's needs and automated the installation process, using scripting and automation tools.
• Used AI and Python to perform repetitive tasks more efficiently, such as generating reports and managing user accounts.
• Managed IT processes by interacting with colleagues from all over the world, ensuring that our systems were running smoothly and efficiently.
• Managed and purchased company devices based on user needs and budgets set by the parent company.

Gallarate, Lombardia, Italia

• In my role as an IT technician at Ambrologistica, I was responsible for the following tasks:
• Repairing and maintaining IT equipment, including phones, tablets, computers, monitors, and printers. I diagnosed and resolved hardware and software issues, and I performed routine maintenance to ensure the optimal.
• Installing and configuring drivers and operating systems for a variety of devices and applications. I ensured that all IT devices were properly configured to meet the needs of users and applications.
• Developing a software application to improve efficiency and productivity in my role at the company. I used my technical skills and knowledge to create a custom software application that streamlined my workflow and.

First Certificate English Proficiency, English Language And Literature, General, C1

Diploma Istituto Tecnico E Professionale, Informatica E Telecomunicazioni, 83/100