Marco I. Email & Phone Number

Milan, It

Milano, Lombardia, Italia

Canton Ticino, Svizzera

As an IT System Administrator, I have been responsible for:• Veeam Backup and Replication: Implement and manage Veeam's backup and replication solutions for data protection.• Office 365 Administration: Manage the company's Office 365 environment, including user accounts, licenses, and settings.• Sophos: Implement and manage Sophos security solutions, including firewall, antivirus, and endpoint protection.• Asset Management: Track and manage the company's physical and virtual assets using Lansweeper• Deployment of Service Desk Manage Engine: Deploy and configure Manage Engine Service Desk, a cloud-based service desk solution.• Interfacing with vSphere Servers: Manage and monitor virtual machines running on vSphere servers.• Server Room Management and Reorganization: Manage the company's server room and oversee a reorganization project to improve efficiency and security.

Cerro Maggiore, Lombardia, Italia

As an IT Junior Support, I have been responsible for:• Assisted my manager in a variety of tasks, including: Troubleshooting technical issues, Managing IT projects , Planning and executing software deployments.• Selected software based on the company's needs and automated the installation process, using scripting and automation tools.• Used AI and Python to perform repetitive tasks more efficiently, such as generating reports and managing user accounts.• Managed IT processes by interacting with colleagues from all over the world, ensuring that our systems were running smoothly and efficiently.• Managed and purchased company devices based on user needs and budgets set by the parent company.• Managed users on Active Directory, ensuring that they had the correct permissions and access to resources.• Updated and maintained DC servers, ensuring that our network was secure and reliable.• Used and troubleshooted HCL Notes, providing support to users who were having problems with the software.

Gallarate, Lombardia, Italia

In my role as an IT technician at Ambrologistica, I was responsible for the following tasks:• Repairing and maintaining IT equipment, including phones, tablets, computers, monitors, and printers. I diagnosed and resolved hardware and software issues, and I performed routine maintenance to ensure the optimal performance of IT systems.• Installing and configuring drivers and operating systems for a variety of devices and applications. I ensured that all IT devices were properly configured to meet the needs of users and applications.• Developing a software application to improve efficiency and productivity in my role at the company. I used my technical skills and knowledge to create a custom software application that streamlined my workflow and allowed me to provide better support to users.

First Certificate English Proficiency, English Language And Literature, General, C1

Diploma Istituto Tecnico E Professionale, Informatica E Telecomunicazioni, 83/100