Ian Ng Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

• Identification of risk and the assessment, continuous monitoring and reporting processes and supporting risk assessments.
• Inspecting controls in place and assessing the effectiveness of the control environment in place.
• Monitor day to day operations and perform risk assessments through data collection and analysis to ensure company’s business key risk issues are captured, identified and reported;
• On-going root cause analysis to help the business drive sustainable and strategic solutions towards mitigating risk.
• Develop and implement changes and new regulation rules to ensure company policies and procedures are being followed

Edinburgh

• Proactively coordinated with transition managers to support the business transition from Lloyds to Diligenta
• Delivered and led on multiple projects, liaising with key stakeholders and gaining buy-in, which allowed colleagues to work more efficiently and ultimately improved customer experience;
• Research, design and deliver a range of training solutions that will drive improved quality across the Telephony Team.
• Support recruitment and selection by conducting interviews and role-plays to make an informed decision.
• Designed and implemented a new coaching framework, which I trained out to my peers, to allow better time management and organisation.

Edinburgh, United Kingdom

Master Of Science (Msc), International Marketing, Distinction

Activities and Societies: Newcastle Hong Kong society football team

Master Of Arts (Ma), Business Management, Second Class (Upper Division)