Ian O'Donnell Email & Phone Number

Orange County, California

Lead the St Charles Consulting Group's (StCCG) adaptive learning SaaS/PaaS practice is transforming how L&D is delivered to today's corporate learners. StCCG's platform leverages AI-based algorithms and analytics to adapt the learning journey to the individual learner based on their level of content mastery and specific knowledge gaps. Solution use cases in healthcare, public safety, risk & compliance, utilities and call centers are achieving ROI within the 1st year of implementation.

United States

Provide business and consulting services with focus on business process, leadership and business growth opportunities. Expertise includes leveraging software, AI and analytics to change and improve business outcomes. We consult with companies to leverage AI and analytics with practical and executable use cases that drive a verifiable ROI with focus on L&D, Safety and Compliance and High Reliability.

Americas And Asia Pac

Praxidia is the Customer Experience consultancy business of Teleperformance, taking 40 years of CX leadership to the wider market. Leveraging consulting, Professional Services, digital transformation and predictive analytics to drive improved business outcomes in L&D and CX engagements. Responsible for Operations, Services Delivery, Business Development and Go to Market strategy covering the Americas.

Americas, Asia Pac, Europe And Africa

Responsible for Global BPO, Digital Transformation and SaaS Sales for Xerox/ACS Services. Manage High Tech, Communication, Media and Financial Services Industries with annual revenue of $1.9B, and $2.5B in TCV signings. Responsible for GTM strategy to including Sales, Sales coverage, business planning, and marketing, Client and Revenue Retention. Coverage responsbility includes, Americas, AsiaPac, and EMEA.

North America And Europe

Responsible for Technology, BPO and SaaS Sales, Services and Operations for Southern California and Las Vegas. Responsbile for 273 employees and $600M in annual revenue. Managed VP of Sales, VP Operations, VP Finance, Director of Marketing, Director of Professional Services. Responsible for Business Development, Client and Revenue retention, GTM Coverage, Operation Coverage, Sales and Marketing Strategy.

United States

Global Services Sales and Operations in Xerox Major Account Organization. Led BPO Sales and Operations in Xerox Telecom, Entertainment, Technology and Financial Services largest global accounts. Accounts included AT&T, Verizon, IBM, EMC, Sony, Newscorp, Bank of America, Blackrock, Chubb, Key Bank and Huntington Bank. Responsible for Sales, Client Retention, Revenue growth, GTM Coverage Strategy, GTM Sales and Operation Strategy.

Led Sales Organization for Southern California and Las Vegas responsible for Major Accounts Sales and Services. 205 Employees, $150M in annual revenue and Services.