🏴󠁧󠁢󠁷󠁬󠁳󠁿 Ian Pugh Email and Phone Number

Right Nurse, Right NowGreenstaff Medical US is a specialist healthcare staffing agency who has been providing high-quality talent across the US since 2017 offering a blend of ad hoc, contract and permanent employment options to our clients and candidates alike.We have a number of specialist nurses readily available nationwide including ICU, Medical Surgical, Labor and Delivery Nurses, ER Nurses and Psychiatric Nurses to name a few. We are also skilled in bringing International Registered Nurses to the US and can cater to most of our client’s requirements, no matter how big or small.Our team's extensive experience within nurse staffing across the United States, combined with our industry knowledge means we understand the dynamic nature of our clients.We are The Joint Commission, NCAGE, SAM Certified and Small Business Accredited.

I am experiencing the life of remote working, I liaise with a wide range of colleagues and supplier contacts from Digital Director to Supplier Account managers and I also provide out of hours support to Colleagues and Customers across the Timpson Group which comprises of Timpson, Max Spielmann, Johnson Dry Cleaners, Snappy Snaps and Tesco Photo.My role comprises of Training and support via telephone, email, social media and ScreenConnectI continue to utilise and build on the strong working relationships that I gained whilst working at Tesco; I use these contacts to who are spread across North America and Europe to help improve processes and service for the end user

I am experiencing the life of remote working, I liaise with a wide range of colleagues and supplier contacts from Digital Director to Supplier Account managers and I also provide out of hours support to Colleagues and Customers across the Timpson Group which comprises of Timpson, Max Spielmann, Johnson Dry Cleaners, Snappy Snaps and Tesco Photo.My role comprises of Training and support via telephone, email, social media and ScreenConnectI continue to utilise and build on the strong working relationships that I gained whilst working at Tesco; I use these contacts to who are spread across North America and Europe to help improve processes and service for the customer.

Working to quickly develop new ways of working in a new country I was tasked with managing customer orders and passing them to the warehouse team to ensure accurate picking, packing, shipping and delivery. I managed stock and staff hours as well as warehouse layout during a refit of the warehouse to increase capacity and productivity. Using in house developed systems to manage all orders and linking with delivery teams if there were any issues was key to ensuring customers received their goods quickly and correctly. Dealing with any complaints was also part of my role and I set up a new complaints procedure to ensure consistent and effective complaints resolution. I left this role due to returning to the UK.

I started at Tesco as a Customer Service Manager; during my first 2.5 years I managed to get up-skilled in 6 skill sets, I handled Customer contact via Telephone, Email, Social Media and Webchat; this covers contact for Clubcard (Loyalty Scheme), Grocery Home Shopping, Direct Mail Order, Online Photo Service along with General Customer Service and Customer Reception Calls for United Kingdom and Republic of Ireland Customers.Before my 3rd year I was promoted to Business Support Executive for UK and Ireland Customer Service.As a "BSE" I liaise with a wide range of colleagues and supplier contacts these include CEO office, Press Office, Stake holders within Commercial teams, Supplier Account managers, Supplier Retail Support and I also support c.100 Calls, Social Media and Email agents; and 20 IT engineers who hone a wide range of skills from Technical Support through to Customer Loyalty programs. My role comprises of Training, Coaching and on-going support via telephone, email and internal web chat. I have also managed a team of 16 agents undertaking QA monitoring and general Day to day Team Lead tasks. I have built strong and lasting working relationships with internal and external contacts spread across North America and Europe and I have used these relationships to help improve processes and service for the customer.

Customer Service Operator taking calls at an avg call time of 42 seconds.

Started at The Travel House as part of an Modern Apprenticeship scheme.Loved dealing with customers face to face and over the telephone to arrange travel for their leisure and business needs.Repeat customers in both areas.Unfortunately I needed to leave due to monthly take home being quite low.