Ian Black Email & Phone Number

Des Moines, Ia, Us

Des Moines Metropolitan Area

West Des Moines, Iowa

Pleasant Hill, Iowa

Servicing help desk tickets between 11 different schools in the district, using a company vehicle, by replacing hardware, troubleshooting, diagnosing, and resolving issues in Windows, macOS, and ChromeOS as well as a variety of both standard and non-standard software suites and programs. Effectively notating my actions and communicating with clients (teachers, principals, custodians, and other various staff) by updating the ticket desk as close to in-real-time as possible.Repairing a… Show more Servicing help desk tickets between 11 different schools in the district, using a company vehicle, by replacing hardware, troubleshooting, diagnosing, and resolving issues in Windows, macOS, and ChromeOS as well as a variety of both standard and non-standard software suites and programs. Effectively notating my actions and communicating with clients (teachers, principals, custodians, and other various staff) by updating the ticket desk as close to in-real-time as possible.Repairing a variety of models of Chromebook and other standard enterprise grade hardware including laptops, desktops, as well as iOS and Android devices. Assessing potential new hardware for ease-of-repair, durability, and other metrics.Managing the supply room including keeping an accurate count of devices in storage along with an inventory of new, used, and decommissioned parts. Prepping decommissioned parts and devices for resale or donation.Collaborating in teams regarding future deployments within the district, including discussions of scalability, and how those deployments may affect our clients.Helped to develop and implement a plan for a student-led Repair Center at the district High School. Worked to modify and improve the operations of the Repair Center as we implemented our plan, based on feedback from staff, students, and department employees. Show less

Worked the tier 1 help desk. Resolved client issues in a timely fashion with professional customer service. Communicated with clients by phone, email, ticket desk software, and on-site dispatch using a personal vehicle. Improved workroom processes, efficiency, and organization. Maintained client relationships and guided new and potential customers through the on-boarding process. Worked to maintain HIPAA compliance for clients working in the medical field. Collaborated with multiple teams on… Show more Worked the tier 1 help desk. Resolved client issues in a timely fashion with professional customer service. Communicated with clients by phone, email, ticket desk software, and on-site dispatch using a personal vehicle. Improved workroom processes, efficiency, and organization. Maintained client relationships and guided new and potential customers through the on-boarding process. Worked to maintain HIPAA compliance for clients working in the medical field. Collaborated with multiple teams on product development, the sales funnel, and marketing strategy. Show less

Des Moines, Iowa Area

3 month contract-to-hire during which I helped clients who had expressed interest online for purchasing or refinancing a home through Wells Fargo through the initial steps of the application before directing them to an appropriate home mortgage consultant. Was offered a permanent full-time position but accepted a position at Tier 3 instead.

Des Moines, Iowa Area

Created and maintained a filing system for committee and debate bills and files. Screened and maintained legislative mail and email. Scheduled appointments and meetings for committees, subcommittees, caucuses, constituents, and lobbyists. Screened and returned phone calls and voicemails. Drafted emails and communications. Used an array of copiers and printers. Other administrative tasks. Simple legal research.

Des Moines, Iowa Area

Scanning, pinning, and alphabetizing videos, sorting them by category, and returning them to the sales floor. Provided excellent customer service. Worked, in part, on commission. Handled cash transactions, filled out deposit slips, and made deposits.

Chadwick, Illinois

Processed raw images into final products using a customized image-processing program. Actively participated in discussions devoted to maximizing efficiency, and scaling business. Worked on multiple, time-sensitive projects at a time. Regularly adjusted work schedule to fit business load.

Coralville, Iowa

Delivered sandwiches in a friendly and extremely efficient manner using my personal vehicle. Lead production line for sandwiches (known colloquially as the “Mayo Master”). Effectively managed shifts, including directing 4-8 employees through dinner rush and closing procedures, following established methods for preparing and baking bread, managing inventory, counting and balancing the registers and safe, writing deposit slips and making deposits at the bank, and filing end-of-shift receipts and… Show more Delivered sandwiches in a friendly and extremely efficient manner using my personal vehicle. Lead production line for sandwiches (known colloquially as the “Mayo Master”). Effectively managed shifts, including directing 4-8 employees through dinner rush and closing procedures, following established methods for preparing and baking bread, managing inventory, counting and balancing the registers and safe, writing deposit slips and making deposits at the bank, and filing end-of-shift receipts and reports. Interacted with numerous customers through in-shop, drive-thru, and phone orders, handling monetary transactions using POS systems. Show less

Clinton, Iowa

Answered phones providing excellent customer service, directed phone calls, took messages, and kept a phone log. Met one-on-one with clients, providing case-related information and documents. Organized and archived case files.

Set building, and set deconstruction using power tools. Acted in several mainstage shows, and helped to produce and acted in the interns weekly children's shows.

Computer Engineering

Did not complete degree

Computer Engineering

Computer Engineering

Completed 3 semesters

High School, High School Degree

Activities and Societies: Men's Double Quartet, 3.0 Club, Drama Club, Chess Club, Musicals (acting and technical),