Ian Saltwell Email & Phone Number

Chelmsford, Gb

London, England, United Kingdom

A technical consulting role, providing API consulting services or conducting scoping, design, development and implementation of integrations using a low code platform and Optimizely’s and third parties APIs.• Conducting pre-sales scoping sessions to deeply understand client use cases, goals, pain points, and success criteria for shortlisted integrations.• Providing technical elements in statements of work highlighting recommended integration methods and their associated costs. Clearly communicate technical aspects, ensuring clarity for clients and internal stakeholders on project scopes and deliverables.• Lead technical discovery and design workshops and capture detailed customer requirements to design and develop integration solutions. Apply expertise in internal and external APIs, iPaaS/low-code software, and programming languages to craft robust and scalable integrations.• Act as a Content Marketing Platform expert for integrations, plus provide consultative guidance to customers on how to best leverage the platform and its Feeds, REST and GraphQL APIs to build their own integrations.• Collaborate with the product and engineering teams to identify gaps in integration methods and provide detailed requirements and timelines for new API and integration use cases to aid prioritisation.• Partner with engagement managers on large-scale global deployment efforts and collaborate with technical and product teams to deploy new features and functionality during implementation.• Maintain up-to-date documentation for different audiences/cultures and provide ongoing support to end-users, troubleshooting issues and providing training as needed.

Colchester, England, United Kingdom

Hybrid technical presales and implementation role, supporting sales activity through facilitating process and requirements discovery, identifying technical solutions and leading implementation projects for a cloud-based internet software provider, specialising in a recruitment Applicant Tracking System (ATS) and HR OnBoarding platform.• Prepared and presented client product demonstrations throughout the project lifecycle.• Facilitated client process mapping/scoping workshops, capturing user stories, nuances, and configuration requirements; identifying bottlenecks, inefficiencies and opportunities for simplification, automation and elimination.• Evaluated requirements and aligned to the core propositions and/or bespoke development and New Product Development (NPD) – then created costed proposals, statements of work (SoWs), scoping documents and project delivery plans.• Acted as primary client contact throughout delivery ensuring multiple project timelines are on time and within budget whilst supporting problem-solving both on the client and delivery sides.• Led all third-party system integrations, including HR and payroll systems, background checking systems, and document transfer APIs, translating requirements and data mapping to Stakeholders and Project Teams.• Troubleshot challenging implementations, deep-dived to uncover blockers, barriers, and historical ways of working to cut through ambiguity/perceived issues to find pragmatic solutions.• Supported New Look in winning the “Best Use of Technology” RAD award.• Streamlined Legal & General’s new hire offer and contracting process including reducing 500 contract template variations to 40 (Cascading Style Sheets) to build the templates in a specific way to make using them easier.• Redesigned and restructured project delivery processes, promoting improved methods with a bias towards an agile approach. • Mentored colleagues in best practices, creating and sharing how-to guides and templates.

Billericay, England, United Kingdom

Promoted from a technical hands-on/installation role to support the sales and implementation process. Undertook site surveys and captured client requirements, advised on technical requirements, and created costed proposals – then managed implementation.• Designed natural and smoke ventilation system solutions based on technical construction drawings, building specifications, and building regulations.• Created all commercial and contractual documentation, managing client expectations on delivery and fitting timescales. • Subject matter expert in client and construction meetings to ensure requirements were met whilst adhering to building regulations.• Oversaw team of service engineers; planned resources; managed timesheets and day-to-day needs. Ensured all work was carried out in accordance with budget and the customer’s programme, whilst maintaining high-quality standards.• Managed adherence to safety standards and promoted a positive and safe culture.• Resolved issues and complaints to both the company’s and our customers’ satisfaction.

Billericay, England, United Kingdom

• Installed and configured Natural Smoke Ventilation Systems, Natural Ventilation and Building Management Systems (BMS) and Manual Window Controls nationwide.

Billericay, England, United Kingdom

• Managed a team of circa 25 in delivery of customer service and £120,000 monthly revenue targets, whilst maintaining profitability. • Maintained high standards of customer-facing hospitality services (including serving food and drink) and pub safety and security.• Configured and maintained the EPOS system.• Organised revenue-generating events including live music events, comedy nights, quizzes and karaoke competitions.• Managed stock and ordering processes, maintaining the availability of consistently high performing products.• Recruited, trained, and managed staff, holding regular team and 1-1 meetings.• Monitored staffing requirements and pub performance to ensure sales targets were met.