Ian Sims possesses expertise in cisco call manager, unified communications, contact centers, ivr, cisco technologies and 11 more skills. Colleagues describe him as "I have worked with Ian for over 16 years in various roles within different companies. Ian has worked on my teams and we have also worked side by side. He is hardworking and is someone that takes a pride in his work. In his support roles Ian is proof of something that I strongly believe - that you really need to know your product well to be a great support engineer. As a designer, Ian’s in-depth product knowledge and personable character makes customers warm to him during the consultation phases which means he gets the most from the discovery phases. As a senior support engineer I have worked with Ian on some significant customer incidences. Ian’s calm analytical approach along with an eagerness to collaborate in a crisis has been vital in getting the customers solution back up and running in the most professional manner. Ian is a great team member and is always happy to help others by sharing his wide experience and product depth. I would recommend Ian to anyone looking for the safest pair of hands for their complex UCCE/UC project. " and "I worked with Ian ~25 years ago, and have the pleasure of doing so again in 2010 at Saint Andrew's Hospital in Northampton. Ian's knowledge of the Cisco 'voice' range of products is second to none. In the time that I have known and worked with him I have always found him to be honest, cheerful, dependable, and completely professional. I have absolutely no hesitation in recommending Ian's involvement any future projects."