Ian Crane Email & Phone Number

Working as part of a global data and technology company, helping businesses around the world to uncover and prevent fraud using our unique combination of behavior, data and analytics.

United States

Work as an integral part of a small, agile and highly skilled team that has successful implemented NeuroID's solutions into products for the largest fintechs, banks and insurance companies across the world.Mentoring and training new team members as we grow and meet the demand of an ever increasing fraud landscape.

Test, plan and communicate changes as we evolve to make sure no one is vulnerable to evolving fraud trends.Help guide product improvements and enhancements based on integration experience.

Whitefish, Montana, United States

Work across multiple internal and external teams to customize and integrate Neuro-ID solutions into customer products. Think critically and innovate to configure and customize multiple systems and maximize results for every integration.

Sitka, Alaska

• Completely rebuilt the server, network, and endpoint infrastructure. • Design and build new ways for teachers and students to be productive using technology. • Manage 2000 computers, 1600 users, and 35 servers. • Research, plan, budget, design, deploy and maintain everything that is technological in nature. • Provide assistance with any issue that staff or students have. • Assist users in feeling comfortable and safe transitioning between technology solutions. • Work with companies to maintain across the board performance, safety, and functionality.• Recognized by School Board in October 2020 for exceptional work transitioning district to online schooling in response to Covid-19.• Manage employees

Montreal, Canada

• Received an award for performance in 2010. • Led discussions to help improve group efficiency. • Updated team documentation to improve performance. • Handled every task and assignment given by team manager. • Resolved the majority of cases on first contact.• Assisted other members of the team with complex technical multi-system problems. • Assisted the team leader in training and guiding new team members. • Provided first level support to end users, identifying and resolving technical problems. • Responded to telephone calls, emails and personnel requests for technical support. • Documented, tracked and monitored the problems to ensure a timely resolution.

Sitka, Alaska

• Became known for rapid assistance to technical issues. • Rewired all switch and cable closets. • Installed new/relocated cables and computers in new and existing buildings. • Assisted in fixing desktop/server crashes and restoring the system to a functional state. • Quickly responded to all information problems: phones, computers, and peripherals. • Assisted in troubleshooting hospital information management applications. • Awarded the hospital Employee of the Month award for April 2008.

Technology Certification Courses

• Preparation for Microsoft Certifications: 2008 Network Infrastructure, 2008 Windows Server, 2007 Exchange server, 2008 Windows Active.

Associate'S Degree, Information Technology