Ian Gilbert Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

• Leads high-profile engagements, assigns tasks and holds people accountable. Gains trust and respect of each client by establishing and maintaining effective relationships. Understands and anticipates changing client.
• Develops new business opportunities by collaborating with sales resources, strategizing on “attack plans”, participating in prospect meetings and broader industry events, preparing proposals, contributing thought.
• Establishes, maintains and fully utilizes a team of qualified professionals by recruiting ahead of needs, motivating staff to reach full potential and actively tracking staff utilization.
• Contributes to divisional revenue, EBITDA and forecasting objectives.
• Develops thought leadership, represents FIS at industry events and participates in prospect meetings.
• Analyzes management reports and implement strategies to improve business performance.

Jacksonville, Florida, United States

• Planning and coordinating all aspects of large, complex Modern Banking technical projects, from initiation through delivery.
• Managing project initiation activities including identifying needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensuring requirements for internal technology projects align to operational standards. Developing alternate requirements or documenting exceptions as appropriate.
• Developing, defining and executing project plans, project scope, activities, schedules, budgets and deliverables.
• Interacting with product development, technology solutions, service delivery and/or other cross-functional teams.

Jacksonville

• Transformation Program Manager responsible for 3 separate programs containing 11 separate projects over 24 months, accountable for all aspects of program and project management aimed the complete redesign of a large.
• Created business requirements, product documentation, process flows, test scripts, training documents, internal and external communications.
• Consolidated and aligned team functions into a clear service catalog with defined services, roles, escalation paths and expected outcomes. Rolled out to team of 75 people.
• Created and installed formalized governance and change management processes to ensure all risks were sufficiently understood, evaluated, and abated or accepted prior to implementing new products or services.
• Identified and eliminated process risk between sourcing strategy / business needs and operational execution.
• Reviewed and updated operations processes to determine compliance with policies and procedures.

Jacksonville, Florida Area

• Developed and implemented global support model, team structure, location strategy and formalized roles and responsibility for all employees.
• Defined and rolled out strategic development tool stack via SaaS model utilizing PaaS Infrastructure to modernize and improve software development as a whole.
• Owned all budget responsibility including acquiring annual budget, ensuring favorability, reporting, and approving team spend (~€20 mil annual budget including 70+ enterprise tools and 60+ employees).
• Ensured all commercial aspects of software tools including basic licenses, maintenance, plug ins, etc. (Ex. Jira / Confluence, Collabnet, etc.).
• Provided oversight of product roadmap including CAB to decide features / plug ins to add to products.
• Supported Professional services efforts to transition users from legacy tool stack to new development suit to remediate audit finding in an automated fashion.

Jacksonville, Florida Area

• Responsible for delivery of software release and deployment services to ~400 critical applications via managed service.
• Managed ~50 internal and external resources.
• Owned Program / Project management function within service successfully executing projects to remediate audit finding and abate change related risk.
• Delivered clear impact analysis of deployment errors with financial, reputational, or regulatory impact with concise lessons learned and plan to eliminate future risk.
• Managed multiple vendors and internal resources to OLA’s and SLA’s.
• Eliminated deployment related outages and rollbacks related to poor deployment processes.

Jacksonville, Florida Area

• Responsible for approval, scheduling, execution, and problem resolution relating to daily and weekend deployment of code into all test and production environments.
• Owned and executed environment refresh deployment planning and management.
• Released code into test and production environments via automated tools

Jacksonville, Florida Area

• Service Owner for distributed database services responsible for strategy and provisioning.
• Engaged at all stages of the product lifecycle, from client engagement for service, facilitating technical reviews, defining requirements, budgeting, licensing, scheduling resources for database operations support and.
• Monitored service performance by developing and utilizing metrics, benchmarking, and service level adherence.

Jacksonville, Florida Area

• Managed MLIGS relationship with the Third Party Provider (IBM) for proprietary life insurance business (after operations were outsourced) and ran semi-annual audits onsite (at Third Party Provider) and prepared findings.
• Ensured contractual terms with the third party provider were adhered to and complied with all regulatory rules.
• Represented MLIGS to all outside entities (NYSE, Fed, etc.) auditing the proprietary life insurance business.
• Evaluated impact and defined actions needed to ensure compliance as regulatory changes occurred.
• Supported ML Legal in resolution of legal complaints.
• Managed all projects associated with Life Insurance line of business including but not limited to Mutual fund changes and trust maturities, technology updates to systems, proxy and other client mailings.

Jacksonville, Florida Area

• Developed business requirements for technology initiatives via coordination with ML Legal, Marketing, Product Development, Sales and Operations, as well as Outside Counsel and external vendors.
• Created and executed test plans and scripts and trained operations departments on system enhancements and processes.
• Acted as project lead for the conversion of insurance and annuity products mutual fund pricing and trading system to new technology platform.