Ian Thomas Email & Phone Number

Colchester, Essex, United Kingdom

London, United Kingdom

London, United Kingdom

2010 – Present: Future Office Solutions - Client Site IT ManagerAssigned to the largest company client, Wilberforce Chambers, I provided management for projects, infrastructure, procurement and account requirements in accordance with the Director Executive’s requirements.I provided advice and information regarding changes or updates to technologies which will provide additional benefits to the Chambers. Project-managing subsequent implementations and overseeing the delivery of training, including for the Hyper-V based virtualized environment for existing physical servers and a CISCO based infrastructure.I managed the implementation of MS Lync with unified communications, while also delivering a mobile device policy and associated hardware to manage the introduction of devices to improve productivity.Additionally, I delivered global, remote support to clients, while also managing and administering Windows systems, and VOIP telephony. Utilising ITIL frameworks to redesign policies to improve services provided to clients. I have also managed excellent working relationships with suppliers to guarantee the most cost-efficient terms and pricing.

London, United Kingdom

Gained promotion from a Support Technician to the IT Support Team Leader and subsequently, the IT Services Manager. I have managed the held-desk team, providing MI data collection and reporting for a range of industry sectors. I have coordinated support for hardware and software for over 2000 end-users internationally, ensuring all SLAs are met, providing troubleshooting, administration and support for systems including Windows 2000/XP, Windows 2000/3 Server, MS Exchange, Active Directory and Office 2000/7, and Blackberry Enterprise Server.I have managed the implementation of the Avaya VoIP system with responsibility for maintaining the system, liaising with suppliers and 3rd parties, while also meeting with customer expectations, resolving issues and complaints across the EMEA region.I have successfully led migration of an acquired business, undertaking responsibility for overseeing and project planning for the required hardware and networking systems, and ensuring effective management of infrastructural requirements.I have completed travel to France and Germany on a regular basis, to deal with specific site maintenance issues and directly support end-users.

London, United Kingdom

I provided extensive operational court within the Crown Court to manage relationships between the legal profession and clients. I have prepared comprehensive briefs for Counsel, attending hearings and producing a detailed log of proceedings. I have liaised with clients to obtain their instructions and provided advice regarding the laws relevant to their cases, demonstrating my considerable organisation and communication skills.