Ian Ryan Email & Phone Number

Charleston, Sc, Us

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Area

Charleston, South Carolina Area

New York, New York

- Oversaw day-to-day operations for a leading secure phone charging kiosk company- Maintained relationships with new & existing customers in regards to Customer Service as well as monthly check ins.- Managed a running inventory of rental and salable inventory and manifests.- Provided logistical support to the Sales and Operations Team; Post-Sale follow up, Venue/Installation information.- Established Customer Service tracking, giving operations and technology teams visual on trending software or hardware issues.- Led weekly calls with Sales Team reviewing upcoming sales to be fulfilled, as well as potential deals in the pipeline.- Collaborated with Technology Team on weekly conference call to go over current software issues as well as prioritizing changes for next update.

Boston, Massachusetts

- Sourced more than 70 components for product manufacturing and fulfillment from both Domestic and International Vendors.- Managed relationship with Contract Manufacturer and 3pL, developing production and shipping processes.- Worked to improve shipping procedure, transferred responsibility from In House to a partnered fulfillment house allowing quicker turn around and faster ship times.- Developed Return and Exchange processes as well as built testing procedure to track potential hardware/software defects.- Collaborated with Customer Service team to correctly address and resolve any customer issues.

Greater Minneapolis-St. Paul Area

- Led production team of 15-20 handling mass customization of corporate awards and trophies.- Planned daily work flow, analyzed output levels.- Collaborated daily with Operations and Sales teams to prioritize work orders and plan for upcoming large (500+ pc) orders.- Trained employees on new customization processes, Subsurface Engraving, Laser Engraving, UV Printing.

- Led small team (3-4) for the world's leading subsurface engraving supplier.- 500% growth in tenure as Production Director leading to additional production capacity installed a second subsurface engraver.- Renegotiated shipping rates annually, resulting in a 23% savings from 2011 to 2014.- Implemented inventory management system, moving from monthly hand counts of over 30,000 individual pieces, to a Kanban process allowing to maintain base level inventory. - Implemented new customization options including: surface etching, UV Printing, and Custom Awards.

- One of a six person team tasked with building an international sports expo and conference to be held in Doha, Qatar- Helped plan and schedule daily events including a tennis match featuring John McEnroe, Bjorn Borg, Ille Nastase and Mansour Bahrami and a friendly soccer match between Brazil and Argentina.

History, Political Science

Education record