An engaging Director of Operations and Customer Service who has a proven record of budget responsibility, change management and first class multi channel service delivery. I have managed multiple sites across the country and led large B2B and B2C operational teams in competitive highly regulated markets. Strengths include clear decision making, excellent communication and superb leadership skillsCore CapabilitiesLeadership: Six years experience working at Director or Head of Level within the Financial Services industry. Accountable for numerous sites and functions across the UK managing a circa 400FTE+ multi channel operation including Service, Retention and Change teams.Financial Responsibilities: Highly numerate and successful in attaining financial targets, controlling costs and managing budgets of circa £10m per annum.Change Management: Sponsored and led a number of successful high profile change and process improvement programmes culminating in significant efficiency savings and Customer Satisfaction increases.Commercial: A confident communicator with excellent presentation skills who has overseen a number of profitable business partnerships and has experience of both client and supplier side agreements.Strategic Thinking: Capable of developing and executing Operating Plans which are closely aligned to corporate objectives which improve service delivery, retention numbers and positively affect bottom line profit.