Ignacio Aranda Email & Phone Number

Dallas County, Texas, United States

• Led the delivery of 80+ unique in-person and virtual programs within a 12-month period, achieving a remarkable 90% retention rate among voluntary participants.
• Achieved a 31% increase in enrollment, surpassing expectations with 1476 participants in 2023 through the implementation of strategic enrollment strategies.
• Enhanced training programs by collaborating with 7 departments and 4 partner organizations, streamlining processes for improved efficiency.
• Proficient in desktop applications (Microsoft Power Automate, Outlook, Teams, Word, PowerPoint, Excel, iMovie, Garageband, Chrome Web Browser) and web-based applications (Microsoft Office 365, Salesforce, Google Docs.
• Provided case management, utility assistance, and crisis intervention services, advocating for vulnerable older adult populations within the agency's focus.
• Collaborated with the marketing team to deliver impactful program promotion through infographics, newsletters, email blasts, graphics, and advertisements.

Dallas, Texas, United States

• Handled an average of 25 calls per day and addressed about 5 utility assistance requests per hour during intake duties focused on financial services.
• Shadowed assessments for various stages of the agency's Money Management service under the supervision of licensed social workers.
• Attended rotations at long-term care and assisted living facilities alongside a state-certified ombudsman, averaging about 4 facilities per outing.
• Managed a registration and intake workflow for the agency's annual "Beat The Heat" event, collecting and managing sign-up data for over 400 entries.

Dallas, Texas, United States

• Teamed up with university and government entities to create and present mental health content for more than 10 panels, impacting over 500 students each semester.
• Overhauled recruitment approaches for Project STRONG, leading to a 4x increase in membership and a more significant presence on campus.
• Evaluated assessment data, offering insights that led to a 50% improvement in program effectiveness and student engagement.

Dallas, Texas, United States

• Ensured exceptional customer satisfaction through four daily sessions of product and software instruction, attaining promoter-level NPS scores.
• Orchestrated training sessions for a team of over 120 members, encompassing store procedures and product updates using Apple's learning system.
• Served as a key expert for both staff and customers during product launch events, staying abreast of evolving technologies.

Dallas, Texas, United States

• Managed and facilitated Genius Bar repair and diagnostics appointments, consistently meeting a quota of 6 appointments per service hour.
• Guided customers through the repair check-in process, implementing a detailed 10+ point diagnostics system to capture accurate notes on customer-reported issues.
• Successfully resolved conflicts with customers, maintaining a positive rapport with the brand and achieving promoter-based NPS scores.
• Oversaw the high-volume product pickup of repaired items, ensuring efficient and organized processes.

Plano, Texas, United States

• Successfully completed sales of Mac, iPhones, iPads, and third-party accessories, consistently achieving revenue ranging from $10k-$20k. Recognized as a top performer in upselling warranties at a 60% rate and training.
• Conducted personalized setups for newly purchased products in a fast-paced one-to-many setting, servicing 6-8 customers and devices simultaneously.
• Managed concierge software for customer sales and repair appointment coordination, actively contributing to a team handling an average walk-in of 1200-2000 customers per shift.
• Led product demonstrations and group-based workshops on product basic skills, conducting 2-4 workshops per shift with groups ranging from 6-10 participants.

Master Of Social Work - Msw, Direct Practice

Activities and Societies: Latinx Graduate Student AssociationRecipient of the EDGE Program Scholarship from Promoting Postbaccalaureate.

Bachelor'S Degree, Sociology

Activities and Societies: President - Active Minds Chapter, Project STRONG (SAMSHA_Funded)Coursework includes Quantitative and Qualitative.