Providing prompt and efficient IT helpdesk support to clients and internal staff on range of hardware, software, and network issues. I prioritise end user satisfaction by quickly resolving any issues they encounter and proactively address concerns through monitoring and triaging tickets requests. Additionally, I pre-configure endpoint devices, provide training to users, and maintain system documentation and user manuals. Through creating and managing software deployment packages and monitoring SCCM related issues on clients and servers, I ensure that all systems are functioning correctly. I successfully provide technical support and maintain a high level of satisfaction among clients across a diverse range of industries and internal staff / colleagues.• Provide training to new clients and internal staff, helping them to understand and effectively use the equipment and software provided.• Develop and maintain system documentation and user manuals, ensuring that they were up-to-date and accessible to all relevant parties, improving knowledge sharing and documentation.• Pre-configure endpoint devices, such as computers, servers, IP2ME Access, 3cx Telephony.• Develop software application scripts using Java Script to deploy on SCCM clients, improving efficiency and automation.• Provide technical client visits to ensure all systems are working as needed to.• Working on new clients deployment projects.

Working as a helpdesk support to various customers situated in Brisbane and Sydney but not limited to, ensuring their hardware and software issues were promptly resolved. • Providing Help Desk support to different customers in the Brisbane/Sydney area.• Executing Roll out Deployment Projects at QLD mine sites.• Coordinating with customers and remote teams to schedule visits.• Working with network hardware, including troubleshooting servers, installing routers, switches, and cabling.• Installing Cisco phones/servers.• Replacing computer parts as needed and generating service reports with SLAtargets.

Working as a helpdesk support to various customers situated in Brisbane and Sydney but not limited to, ensuring their hardware and software issues were promptly resolved. • Providing Help Desk support to different customers in the Brisbane/Sydney area.• Executing Roll out Deployment Projects at QLD mine sites.• Coordinating with customers and remote teams to schedule visits.• Working with network hardware, including troubleshooting servers, installing routers, switches, and cabling.• Installing Cisco phones/servers.• Replacing computer parts as needed and generating service reports with SLAtargets.

Responsible for automating various business processes across sales, commercial back office and production floor by analysing and identifying areas for automation. Developed RPA applications (bots) using Automate 10 and VBA coding, collaborating with stakeholders to gather requirements and design solutions. I created workflows, scripts, documentation, and bots to automate repetitive tasks, maintained and updated RPA applications to increase bot performance.• Developing RPA applications (bots) using Automate 10 and VBA coding.• Developed a bot that saved 40hr a month on repetitive tasks.• The implementation of RPA solutions resulted in enhance task performance at Commercial Back Office area to perform their tasks more efficiently with higher quality reducing runtime.• Testing and debugging RPA applications to ensure functionality and performance. Used TDD (Test driven development) in some solutions.

• Analyzing business processes in various areas such as sales, commercial back office, and factory (production) floor to identify areas for automation.• Developing RPA applications using Automate 10 and VBA coding.• Collaborating with stakeholders to gather requirements and design solutions.• Creating workflows, scripts, documentation and bots to automate repetitive tasks.• Testing and debugging RPA applications to ensure functionality and performance. Used TDD (Test driven development) in some solutions.• Maintaining and updating RPA applications to increase bots performance.• The implementation of RPA solutions resulted in enhanced task performance at Commercial Back Office area to perform their tasks more efficiently with higher quality reducing runtime.

• Working on physical inventory and replacement of hardware in the lease contract.• Installation and configuration of computers in company standards.• Support to the local and remote users keeping SLA deadlines.• Hardware and network maintenance.• Support to internal applications in the Information Services Delivery area. • Analysing business requirements for VBA project developments.• Developing and maintaining VBA applications for internal clients.• Creating automated scripts to automate manual effort, standardizing processes to increase productivity and eliminate repetitive tasks.• Writing complex functions and procedures to manipulate data and generate reports.• Troubleshooting and debugging VBA applications to ensure functionality and performance.• Refactoring VBA code to increase code performance.• The implementation of VBA applications resulted in a reduction in errors and an increase in compliance in the execution of activities.

• Developing, maintaining, and supporting intranet applications using ASP.NET.• Providing local and remote support to users for ERP (BPCS/AS/400) and internal applications.• Maintaining the network infrastructure, including cabling, routers, switches, and VoIP hardware.• Ensuring compliance with SLA deadlines for issue resolution.• Implementing access control and documenting procedures for the Poços de Caldas - MG, Recife - PE, Serra - ES, and São Paulo - SP sites.