Iñaki Azparren Email & Phone Number

Argentina

Ensuring customers reach their desired outcomes when using Cognite’s product and service. Taking care of pre-sales activities, region scale and resource planning, purchase decisions, implementation and use of products and services, and customer support. Integrating functions and activities of Marketing, Sales, Professional Services, Training, and Support into a single role.The mission is to increase sustainable proven profitability for both the Customers and our Company.

Cordoba, Argentina

Business: SaaS that helps media companies and brands manage content, subscriptions and monetization through data analytics and personalization toolsRole: Developed and executed client-centric strategies, product enhancements, and business growth across the region.Achievements: $2.5M in revenue from LATAM and Iberian markets + 80% growth in the region

Argentina

As the Sr. Director of Customer Success for LATAM, I led the regional strategy to ensure customer satisfaction, retention, and growth. I oversaw a high-performing team, drove scalable customer engagement, and built strong relationships with key accounts. I aligned cross-functional and cross-geo teams to deliver value, exceeded customer expectations, and optimized the customer journey across the region. Additionally, I identified growth opportunities and ensured the long-term success of customers by promoting adoption, satisfaction, and helping them achieve their business outcomes.- Implemented best practices that optimized ROI, expanding the LATAM portfolio to $1.5M.- Collaborated closely with sales and marketing teams to drive company growth.- Managed issue resolution based on product and usage reports to improve customer experience.

Argentina

Led product ideation, focusing on cloud services, data platforms, identity, and security solutions.Managed roadmaps to meet strategic goals and coordinated execution across teams.Key products included MGo (Technicolor and Dreamworks), Intel Cloud Service Platform, and TrueKey.com (www.truekey.com), with a primary focus on Cloud Services, Data Platforms, and Identity & Security.

Argentina

Responsibilities and Achievements:Led the definition and development of carrier-grade mobile platforms, including a Mobile Content Platform, SMS Gateway, and Billing Platform.Directed technical planning and decision-making for the company, focusing on innovation and efficiency.Conducted research, analysis, and testing of emerging technologies and market trends to ensure cutting-edge solutions.Provided mobile consulting services, guiding large-scale implementations and integrations for major clients.Key Projects:Spearheaded the development of one of the first white-label BREW applications in Argentina, launched through MOVICOM, integrating all mobile content aggregators for seamless content distribution.Managed the integration of major platforms, including Clarin Group's UBBI, Telemedia Latam’s mobile content platform, Dada.Net’s mobile alert subscription service, MACH’s SMPP Server, and Grupo Vi-Da's full mobile solutions.Defined and implemented mobile banking solutions integrating credit card services.Delivered mobile gambling applications via SMS, WAP, and J2Me, ensuring smooth user experiences across platforms.

Argentina

Responsibilities and Achievements:Conducted in-depth research, testing, and evaluation of new technologies to identify the best solutions for the company and clients.Defined development budgets, ensuring cost-effective project execution.Led project management initiatives, overseeing timelines, resources, and deliverables.Developed and customized a CRM system based on Microsoft Outlook to meet specific client needs.Designed and tailored Campaign Manager tools for executing email campaigns.Led the development of web applications and a customized Help Desk application.Implemented and customized CMS (Content Management Server) solutions for clients.Provided development consulting on Microsoft products, focusing on project management and software architecture.

Development of Web site for Job Search in the USA. (www.cca-net.com) Main characteristics: - Support in the definition and layout of the site and business model. - On-Line payment integration with PayPal (www.paypal.com). - Store Procedure development over Microsoft SQL Server 2K - Development of ASP functions and Java Script Intranet for administration and reporting - The project was completely developed remotely with online communication, using a centralized server for the documentation.

Web page development, with credit card balance check online, internet call through IP telephony. Intranet for consulting and administration of the backend. Technical and business consulting.System development for: - Stock management - Price lists - Logistic and distribution of prepaid cards - Reports and Statistics

- Client management - Design and development of web sites- HHRR administration - Data Base design and administration - Budgets Analysis. - Investigation and evaluation of new technologies. - Webmaster.

Database design and development. Application Development (Countable and Comercial) Installation and set up

Graduated In Computer Science, Software

Master Of Software Engineering, Software

System Analyst, Software